topic Re: I can't register my new EOS 90D I purchased directly with Canon!! in EOS DSLR & Mirrorless Cameras

I can't register my new EOS 90D I purchased directly with Canon!!

vargasiaf — Thu, 17 Aug 2023 23:26:31 GMT

Hi. I've been able to register all my Canon products except my 90D body (though I was able to register the included lens). I keep getting this message:

"The serial number you have entered is invalid for one or more of the following reasons:

1) The serial number does not match the product you have selected (FCC ID which starts with “AZD” is often mistaken for serial number.)
2) The serial number entered indicates this product was not intended for sale in the United States and is ineligible for registration and support in the U.S."

I purchased my new camera directly Canon Online Store! Please help!!!!

Re: I can't register my new EOS 90D I purchased directly with Canon!!

Waddizzle — Fri, 18 Aug 2023 00:50:33 GMT

This forum is not Canon Support. You need to contact them directly. When you try to register the gear is there a help button or a link to contact Canon if you are having trouble?

Re: I can't register my new EOS 90D I purchased directly with Canon!!

vargasiaf — Fri, 18 Aug 2023 00:53:54 GMT

Thanks, I will be calling them directly tomorrow. Ugh 🙄😪😔

Re: I can't register my new EOS 90D I purchased directly with Canon!!

vargasiaf — Sat, 26 Aug 2023 01:57:38 GMT

It's been resolved! I will be getting my replacement soon. They don't understand how that could have happened since I purchased the camera directly by them. Anyway all is good now 😁