topic Re: Canon EOS R10 and lens RF-S55-210mm F5-7.1 IS STM in EOS DSLR & Mirrorless Cameras

EOS R10 Firmware update needed to work with RF-S55-210mm F5-7.1 IS STM

Marleen — Thu, 24 Aug 2023 12:55:57 GMT

I bought the camera in April, the lens in July. Every time I try to use the lens I get the message "Attached lens may not work properly because it is not supported by the camera firmware. Please see lens manual or Canon website for details"

When I check on my camera, I can see that the firmware for my camera is version 1.1.0 and the lens is 1.0.3

It seems like the lens is just working fine, but where do I find the firmware to upload and how can I upgrade the firmware from the lens. I am assuming that version 1.1.0 is higher than 1.0.3, but not certain.

I do not find the firmware on the canon website.

Thank you for any help with this.

Re: Canon EOS R10 and lens RF-S55-210mm F5-7.1 IS STM

shadowsports — Wed, 23 Aug 2023 22:56:53 GMT

Hi Marleen,

Let me look into this for you. The camera firmware and lens firmware are different from one another.

R10 - FW v1.3.0 is the current version as of this posting. It claims to have added support for the RF-S 55~210

Firmware Version 1.3.0 incorporates the following enhancements and fixes:
1. Adds support for Speedlite EL-5.*
*The automatic light intensity adjustment of the AF-assist beam is not supported.
2. Adds support for the RF-S55-210mm F5-7.1 IS STM.
3. Fixes minor issues.

Lens RF-S 55~210

I checked Canon USA and Europe and did not find any firmware updates for the lens. v1.0.3 should be current.

You need to update your camera's firmware to version 1.3.0

This will resolve the message and ensure full compatibility of the lens with your body. You'll find the download on the link below. You'll need to choose PC or MAC 😀

Canon Support for EOS R10 | Canon U.S.A., Inc.

Re: Canon EOS R10 and lens RF-S55-210mm F5-7.1 IS STM

Anonymous — Wed, 23 Aug 2023 22:43:46 GMT

There appears to be no firmware update for the lens. The camera can be found here:

https://www.usa.canon.com/support/p/eos-r10#idReference%3Dsoftware-drivers

Re: Canon EOS R10 and lens RF-S55-210mm F5-7.1 IS STM

Tronhard — Thu, 24 Aug 2023 01:26:38 GMT

As the message suggests, if you go to the canon website? Alternatively simply Google ' firmware for Canon EOS R10' . The current firmware version for the R10 is 1.3.0, so likely updating to that (you can go directly to that without any previous versions as they are cumulative) will allow you to use the lens without the message. There is no current firmware update listed for the RF 55-210, so nothing to do there.

To download the firmware, READ THE INSTRUTIONS CAREFULLY, especially about having a fully-charged battery. The sequence of events:

download a compressed file to your computer,
unpack the compressed firmware file, which should produce a file with a .FIR extension,
copy that to an SD card,
insert the SD card into your camera,
turn it on,
go to the firmware option in the wrench menu, and
select to update firmware. Thereafter, just follow the prompts!

Cameras are essentially computers (and so, to a degree, are lenses), so they have occasional updates in firmware, which is instructions to allow the various physical components to work with each other. You need to check for them from time to time.

Re: Canon EOS R10 and lens RF-S55-210mm F5-7.1 IS STM

Marleen — Thu, 24 Aug 2023 21:10:20 GMT

Thank you very much. Wil try this. Never have done a firmware update, so hopefully it will work.

Thank you for the infor.

Marleen

Re: Canon EOS R10 and lens RF-S55-210mm F5-7.1 IS STM

Marleen — Thu, 24 Aug 2023 21:11:19 GMT

Thank you very much. Wil try this. Never have done a firmware update, so hopefully it will work.

Thank you for the info.

Re: Canon EOS R10 and lens RF-S55-210mm F5-7.1 IS STM

Marleen — Thu, 24 Aug 2023 21:14:21 GMT

Thank you very much. Wil try this. Never have done a firmware update, so hopefully it will work.

I did look on the canon support side, but did not find the info. I just got this camera, so I am very new to this, Thanks for your help.

Thank you for the info.

Re: EOS R10 Firmware update needed to work with RF-S55-210mm F5-7.1 IS STM

Anonymous — Thu, 24 Aug 2023 22:14:18 GMT

When you download the firmware update file from the Canon support website, it has the instructions in a pdf file in the firmware file.

Re: Canon EOS R10 and lens RF-S55-210mm F5-7.1 IS STM

Marleen — Thu, 24 Aug 2023 23:13:42 GMT

Thank you, it worked!!!!

Re: Canon EOS R10 and lens RF-S55-210mm F5-7.1 IS STM

Marleen — Thu, 24 Aug 2023 23:15:23 GMT

It worked! Thank you!

Re: Canon EOS R10 and lens RF-S55-210mm F5-7.1 IS STM

Anonymous — Thu, 24 Aug 2023 23:17:36 GMT

Good to hear.

Re: EOS R10 Firmware update needed to work with RF-S55-210mm F5-7.1 IS STM

Tronhard — Fri, 25 Aug 2023 00:07:39 GMT

Glad you are sorted!