topic Re: Canon R6 Mark II LCD screen went black! HELP! in EOS DSLR & Mirrorless Cameras

Canon R6 Mark II LCD screen went black! HELP!

bmstohlman — Wed, 23 Aug 2023 02:30:28 GMT

Help!! In the middle of a session, my LCD screen went black. You can tell it is still lit up, but it is just black. I’ve tried resetting my camera settings. I made sure nothing was blocking the sensor. I tried switching settings, pressing info, etc. but it is still doing the same thing. I’ve turned it off multiple times. Tried different batteries. Different lens, etc. The view finder is working perfectly fine. Just not the lcd screen.

Re: Canon R6 Mark II LCD screen went black! HELP!

Anonymous — Wed, 23 Aug 2023 03:57:00 GMT

There is a setting in the menus to always use the viewfinder for display. Did this get set?

Re: Canon R6 Mark II LCD screen went black! HELP!

Anonymous — Wed, 23 Aug 2023 03:59:32 GMT

If that setting is not the problem, try resetting the camera settings and custom functions back to default.

Re: Canon R6 Mark II LCD screen went black! HELP!

bmstohlman — Wed, 23 Aug 2023 04:00:34 GMT

I had it set to screen only. Does that make a difference? That’s what my settings have always been and it never did this. But I did try changing it to every setting to see if it would make a difference and nothing happened. It’s like, the screen is turning on… but it’s black. You can see that it’s lit though.

Re: Canon R6 Mark II LCD screen went black! HELP!

bmstohlman — Wed, 23 Aug 2023 04:01:57 GMT

I did try resetting the camera settings as well. But I never had any custom settings setup, so I didn’t do those. Any other settings that should be reset?

Re: Canon R6 Mark II LCD screen went black! HELP!

Anonymous — Wed, 23 Aug 2023 04:04:36 GMT

Does the screen display the menus ok or doesn't it ever display anything? I would reset camera settings and custom functions as I mentioned previously.

Re: Canon R6 Mark II LCD screen went black! HELP!

bmstohlman — Wed, 23 Aug 2023 04:06:55 GMT

It doesn’t show anything. I will try the custom settings as well. Is there anything else that could be causing this? Or is this looking like a repair? The camera is only 6 months old 😕

Re: Canon R6 Mark II LCD screen went black! HELP!

Anonymous — Wed, 23 Aug 2023 04:07:04 GMT

I would still do the custom functions. Can you display the menus on the screen?

Re: Canon R6 Mark II LCD screen went black! HELP!

bmstohlman — Wed, 23 Aug 2023 04:07:44 GMT

I can only see the settings through the view finder if the screen is closed. If it’s open, the screen is black lit.

Re: Canon R6 Mark II LCD screen went black! HELP!

bmstohlman — Wed, 23 Aug 2023 04:08:16 GMT

No. I can’t view anything on the screen.

Re: Canon R6 Mark II LCD screen went black! HELP!

Anonymous — Wed, 23 Aug 2023 04:11:20 GMT

If you have reset the camera settings and custom functions to default and it still doesn't work, it looks like it needs to be repaired. It should be under warranty then.

Re: Canon R6 Mark II LCD screen went black! HELP!

bmstohlman — Wed, 23 Aug 2023 04:16:05 GMT

I went ahead and reset every setting on the camera and it didn’t fix it.

Re: Canon R6 Mark II LCD screen went black! HELP!

bmstohlman — Wed, 23 Aug 2023 04:16:40 GMT

Unfortunately I made a mistake and didn’t realize I wasn’t buying from canon and so it’s not under warranty.

Re: Canon R6 Mark II LCD screen went black! HELP!

Anonymous — Wed, 23 Aug 2023 04:36:26 GMT

I would send it to Canon for warranty repair.

Re: Canon R6 Mark II LCD screen went black! HELP!

bmstohlman — Wed, 23 Aug 2023 04:48:24 GMT

Unfortunately I can’t do that. I didn’t realize I was purchasing it from an unauthorized dealer for canon and so it doesn’t have warranty 😕

Re: Canon R6 Mark II LCD screen went black! HELP!

Danny — Wed, 23 Aug 2023 12:07:27 GMT

Thanks for joining the conversation, bmstohlman! Our EOS support team might still be able to help you out. If you're in the United States, call them at 1-800-OK-CANON (1-800-652-2666) and we'll be glad to figure out a solution for you. They're open weekdays and Saturdays.

Hope to talk to you soon!

Re: Canon R6 Mark II LCD screen went black! HELP!

bmstohlman — Wed, 23 Aug 2023 14:06:37 GMT

Okay, I will try giving a call. Thank you!