topic Re: EOS R3 - File size is 0 on Windows 11 in EOS DSLR & Mirrorless Cameras

EOS R3 - File size is 0 on Windows 11

R3shooter — Tue, 08 Aug 2023 23:21:55 GMT

R3 in Asus windows 11 Home computer reporting ZERO file size files, fine on camera, windows 11 no c

Re: R3 in Asus windows 11 Home computer reporting ZERO file size files, fine on camera, windows 11

R3shooter — Tue, 08 Aug 2023 23:10:44 GMT

Re: R3 in Asus windows 11 Home computer reporting ZERO file size files, fine on camera, windows 11

R3shooter — Tue, 08 Aug 2023 23:11:49 GMT

All HUGE files report as 0kb, playable on camera, not extractable on Lightroom or DPP under Windows 11

Re: R3 in Asus windows 11 Home computer reporting ZERO file size files, fine on camera, windows 11

Waddizzle — Tue, 08 Aug 2023 23:19:08 GMT

Did you copy the files off the memory card in the camera, and store them on your computer?

Re: EOS R3 - File size is 0 on Windows 11

Anonymous — Tue, 08 Aug 2023 23:23:30 GMT

You will need to use video software to view or edit the MP4 files. DPP and Lightroom are mostly for still pictures.

Re: EOS R3 - File size is 0 on Windows 11

R3shooter — Tue, 08 Aug 2023 23:39:42 GMT

Hey guys ill reiterate , the files shows up in windows as 0 byes, ye on the camera is fine, it will not import or copy over in windows, light room or DPP, all of those candle media files video or still, this one happens to be a very large 1hour 5 minute video file.

I am open to figuring out the R3's DRIVER issue or UZB port, windows 11 is a poor os and canon is kinda clunky on firmware updates .

Re: EOS R3 - File size is 0 on Windows 11

R3shooter — Tue, 08 Aug 2023 23:41:01 GMT

this is properties under file explorer.

Re: EOS R3 - File size is 0 on Windows 11

Anonymous — Wed, 09 Aug 2023 00:01:02 GMT

For files that large, you want to use a memory card reader to copy the file off of the memory card to the computer. Is that what you are doing?

Re: EOS R3 - File size is 0 on Windows 11

R3shooter — Wed, 09 Aug 2023 02:25:09 GMT

windows 11 does not see the file as the 460gigs it is, memory card reader or canon R3. Assuming you are on windows 10?

Re: R3 in Asus windows 11 Home computer reporting ZERO file size files, fine on camera, windows 11

R3shooter — Wed, 09 Aug 2023 02:26:56 GMT

they report as zero, copy in an instant but as expected show up as dead/empty files that is the screen grab from looking at them on camera.

Re: EOS R3 - File size is 0 on Windows 11

Anonymous — Wed, 09 Aug 2023 02:30:37 GMT

What does Windows File Explorer report, or is that what you are showing?

Re: R3 in Asus windows 11 Home computer reporting ZERO file size files, fine on camera, windows 11

Waddizzle — Wed, 09 Aug 2023 02:37:10 GMT

@R3shooter wrote:
they report as zero, copy in an instant but as expected show up as dead/empty files that is the screen grab from looking at them on camera.

Looking at them on the camera? That is a potential problem.

It is still not clear whether or not you are copying the files to a computer before you attempt to open them. It really does not sound like it, I hate to say it.

Re: EOS R3 - File size is 0 on Windows 11

R3shooter — Wed, 09 Aug 2023 05:02:49 GMT

0 bytes, ASUS/ windows 11 does not like canon, used Lightroom for years to edit video tones and styles plus DPP to import the files, now windows 11 is taking a wizz, its just explorer but each app doe the same, saying that the LR and DPP APP does not do video is moot, it does do video and its quiet capable. No need for a card reader as windows does not see large file on the R3 for importation. Would be good to get a canon Employee to admit to they hiccup.

Re: EOS R3 - File size is 0 on Windows 11

rs-eos — Wed, 09 Aug 2023 16:24:37 GMT

What file system do your have your drive on your PC formatted to? Wondering if it cannot handle files larger than 4GB.

Re: EOS R3 - File size is 0 on Windows 11

R3shooter — Wed, 09 Aug 2023 19:43:35 GMT

hehehe get your own post

Re: EOS R3 - File size is 0 on Windows 11

R3shooter — Wed, 09 Aug 2023 19:46:41 GMT

its NTFS on the SSD the 512gig card is ExfAt, not an issue, its just how WINDOWS 11 interacts with the R3, worried its a a busted things but i'm assuming with the lack of knowledge on this issue its a WINDOWS usb/Canon R3 issue, if the canon folk ever looked at their boards we might have some insights.

Re: R3 in Asus windows 11 Home computer reporting ZERO file size files, fine on camera, windows 11

Anonymous — Wed, 09 Aug 2023 22:39:29 GMT

Can you turn on extensions and go to detail view in File Explorer and show us what you see for the MP4 file in File Explorer (without doing properties)? Also, if you have a much smaller MP4 file, what does that look like in File Explorer? What program are you using to show the size of the file that you reported?

Re: EOS R3 - File size is 0 on Windows 11

Anonymous — Wed, 09 Aug 2023 22:48:36 GMT

Have you used a card reader to transfer the file from the memory card to your computer hard drive? As far as I know, you have not answered that question. It appears that you are using a USB cable to transfer the file. Is that correct?

Re: EOS R3 - File size is 0 on Windows 11

R3shooter — Thu, 10 Aug 2023 05:04:25 GMT

its windows 11 truly or something broken with this machine

Re: EOS R3 - File size is 0 on Windows 11

R3shooter — Thu, 10 Aug 2023 05:05:17 GMT

No need to buy a card reader as it is just another waste just to see if it works