topic Re: EOS RP Issue - Turns ON by itself. in EOS DSLR & Mirrorless Cameras

EOS RP Issue - Turns ON by itself.

vp-eosrp — Tue, 20 Apr 2021 21:24:25 GMT

When the power dial is set to "off" the camera powers "on" by itself and flickers "on" and "off" until the battery dies. I tried updating the firmware and removing all accessories, however the issue still persists.

04/20/2021 UPDATE (for Canon techs):

- The issue is present with / without the accessories (i.e. lens) attached.

- Tried removing the battery for a few days, and putting it back in. Issue still persists.

- If you insert the battery back in (with the SD card), it starts flickering again. Likewise, if you press the shutter button, it turns ON even though the dial is OFF.

- I've tried hard resetting to factory defaults. Didn't solve the problem.

- Updated firmware, still not solved.

* Will be sending it in for repair. Thank you to everyone who responded.

Video #1:

Video #2:

Re: EOS RP Issue - Turns ON by itself.

DigitalByDesign — Sat, 17 Apr 2021 04:07:25 GMT

Between the 4K/8K video recording overheating the pro-level camera bodies and now an EOS RP turning itself on, Canon products present additional reasons to not buy them. That the camera turns itself on even with the switch off makes me wonder if there's a bad contact configuration inside the unit and there's something creating an intermittent connection or arcing current. I would think with a switch for power being binary, on or off, it would be dead simple for a device to be off when turned off. Maybe it is a new "feature" Canon added to that product? You know, it's an AI camera that will take photos for you unattended or something of the like.

Re: EOS RP Issue - Turns ON by itself.

vp-eosrp — Sat, 17 Apr 2021 13:55:13 GMT

Thanks for the response. I only use the camera for photography, so its definitely not an overheating issue.

Re: EOS RP Issue - Turns ON by itself.

shadowsports — Fri, 13 Dec 2024 15:18:41 GMT

The R5 and R6 are the only body's with overheating issues currently.

vp-eosrp

Is that 24-105 actual RF glass, I can't tell conclusively from the video? (looks like it)?? If an adapter is involved.. is it canon brand?

Also what were you doing before the camera starts to flicker? Are you saying it randomly starts to flicker when its been sitting turned off randomly?

Recommendation: this is not the time to be flashing firmware - hoping to solve a problem. Clearly the camera is malfunctioning or is unstable.

Have you reset the camera to defualts?

Are you using a OEM Canon battery?

We need a little more information and any backstory. When it started.. can it be reproduced, other observations, etc?

Next step is contacting Canon if the above options have been exhausted.

*EDIT - spelling / grammar

Re: EOS RP Issue - Turns ON by itself.

vp-eosrp — Sat, 17 Apr 2021 16:23:53 GMT

Thanks for your insight.

It is not using an adapter. It is a native RF-lens made for the EOS R series. The battery and everything else is Canon.

Prior to the issue occurring, I did a internal sensor cleaning, before turning it off. After that, it started acting up as shown in the video.

I have tried reset the camera to factory setting, but to no avail.

Re: EOS RP Issue - Turns ON by itself.

Waddizzle — Sat, 17 Apr 2021 17:53:28 GMT

@vp-eosrp wrote:
Thanks for your insight.

It is not using an adapter. It is a native RF-lens made for the EOS R series. The battery and everything else is Canon.

Prior to the issue occurring, I did a internal sensor cleaning, before turning it off. After that, it started acting up as shown in the video.

I have tried reset the camera to factory setting, but to no avail.

Cleaning the sensor, and then it started? Sounds like a visit to Canon for inspection is what it best.

Re: EOS RP Issue - Turns ON by itself.

CaliforniaDream — Sun, 18 Apr 2021 16:11:30 GMT

I would make sure the battery and card doors are tight. When you close either of those the camera does a check and if one is loose it could be that is what is happening. I would be particulary suspisious of the battery door as it is removable.

Re: EOS RP Issue - Turns ON by itself.

vp-eosrp — Mon, 19 Apr 2021 00:45:53 GMT

Battery door is secure. Not the issue, because I can still shoot with no problems when the dial is turned 'ON'.

Re: EOS RP Issue - Turns ON by itself.

Lotus7 — Mon, 19 Apr 2021 19:40:42 GMT

Sounds like it's clearly a hardware issue, possibly a poor ribbon cable connection. The "ON-OFF" switch in a RP, just like the "ON-OFF" switches in most Canon DSLRs built in the last 11 years, just tells the processor the camera is "OFF", but does not actually disconnect the battery. Power is used for various functions like keeping the processor clock "super-capacitor" charged, and for recognizing a memory card insertion. It's never really completely turned-off.

It's a long-shot, but if it's a software error, you might try removing the battery, then turning the "ON-OFF" dial to "ON" and letting the camera sit for an hour or so to discharge and reset any registers that are not reset by using the Reset Factory Setting function.

Do you observe the same power cycling when the lens is removed and replaced by a body cap? If not, it may be related to a lens "issue".

Otherwise you should expect to be shipping the RP back to Canon for service. If that doesn't work, sacrificing a live chicken at midnight under a full moon for the Canon Gods my be your only solution.

Re: EOS RP Issue - Turns ON by itself.

vp-eosrp — Tue, 20 Apr 2021 19:37:24 GMT

Same issue with and without the lens.
I've also removed the battery for a few days and tried it again; still presenting the same problem.

The sacrifice may bring miracles.You never know. lol.

Re: EOS RP Issue - Turns ON by itself.

Lotus7 — Tue, 20 Apr 2021 19:56:58 GMT

Sorry, sounds lke it's time to send it back to Canon USA for an exorcism.

Re: EOS RP Issue - Turns ON by itself.

vp-eosrp — Tue, 20 Apr 2021 19:59:35 GMT

Thanks for all the responses. I'll be sending it in for repair. Wasn't sure what to do initially.

Side Note for the CANON techs that view this thread for my repair:
- The issue doesn't present itself immediately. After inserting the battery back in, let it sit there anywhere from 15 - 30 minutes, and the camera start "flickering ON/OFF".
- Every time I think the camera is back to normal, after some time passes, it just start flickering again while the dial is in the OFF position.

Re: EOS RP Issue - Turns ON by itself.

Lotus7 — Tue, 20 Apr 2021 20:11:48 GMT

By chance do you have Wi-Fi and Bluetooth enabled and have the camera "paired" with your computer? The pulsing of the red "busy" LED looks fairly regular, rather than random. Could your camera be trying to transfer files to the computer?

Re: EOS RP Issue - Turns ON by itself.

vp-eosrp — Tue, 20 Apr 2021 20:19:46 GMT

I don't think so. I never used the Wi-Fi / Bluetooth feature; so its definitely not transferring files because I never paired it.

Re: EOS RP Issue - Turns ON by itself.

AndrewRJones — Sun, 30 May 2021 02:34:45 GMT

I am not 100% certain yet, but I think this may be a symptom of the LP-E17 battery starting to die. I had exactly the problem descibed. I tried everything, changing firmware, changing lenses, reseting the camera (YUCK!) formatting and changing the SD card, nothing helped. I swaped to my second battery, and everythig was MUCH worse! I got a new battery today, charged it, and so far (about 1/2 hr) I have not had any sign of the camera switching on by itself! Now it could also be that there has not been a battery in the camera for 24 hrs too, and something got rest, but as of now, my RP is functioning as expected again. Hope this helps.

Re: EOS RP Issue - Turns ON by itself.

AndrewRJones — Wed, 09 Jun 2021 20:25:21 GMT

Well, the new battery solution didn't last. The camera still turns itself back on with the new battery, so this is not the problem.

Re: EOS RP Issue - Turns ON by itself.

Waddizzle — Wed, 09 Jun 2021 21:57:38 GMT

@AndrewRJones wrote:
Well, the new battery solution didn't last. The camera still turns itself back on with the new battery, so this is not the problem.

Did you ever go into the Wireless menus and make sure that they were disabled?

When your camera turns itself ON, in what position is the power switch? A camera is not OFF, until you switch it OFF.

Re: EOS RP Issue - Turns ON by itself.

AndrewRJones — Thu, 10 Jun 2021 21:23:57 GMT

WiFi and Bluetooth are definitely both disabled, and the camera on/off switch is off. The camera will switch off as normal, including the sensor cleaning. Then it sometimes takes several minutes, but the camera then turns on with the switch still in the off position. After that the behavious is erratic. The only way to switch it off is to remove the battery.

Re: EOS RP Issue - Turns ON by itself.

CésarGomez1 — Thu, 17 Jun 2021 22:39:00 GMT

Got the same problem, could you fix it? I would appreciate your comment. Thanks in advance!

Re: EOS RP Issue - Turns ON by itself.

AndrewRJones — Thu, 17 Jun 2021 22:58:34 GMT

I still have not found anything that fixes it. I am going to have to send the camera in for repair I think.