topic Re: canon r6 Purple Bluetooth icon is missing from menu in EOS DSLR & Mirrorless Cameras

canon r6 Purple Bluetooth icon is missing from menu

Midwaymonstr — Sun, 13 Aug 2023 20:49:20 GMT

My canon r6 doesn't have the Bluetooth icon in the menu section.

I also tried updating the firmware from 1.0.0 to 1.8.2 but I get "Update file cannot be found. Please check the memory card and reload the battery and try again" error message instead.

Re: canon r6 Purple Bluetooth icon is missing from menu

shadowsports — Sun, 13 Aug 2023 21:33:17 GMT

Greetings,

Lets start with your FW upgrade. Whether PC or MAC, you need to extract the zip or run the .dmg to get the .fir file. The .fir file is the one you need to upgrade the cameras firmware. This needs to be copied to the root "top level" directory of a freshly formatted SD card. If you have two cards installed, remove one during the upgrade process.

Once your card is ready...

**Put the camera into P or M mode

Reset the camera to defaults, both the main and custom settings. Do not make a back up, and do not restore any previous settings back up should you have one. You will set the camera up from scratch.

With one card installed, perform the FW update. Once you open the upgrade menu, use the main dial and set button for navigation and to execute the upgrade. Use a freshly charged battery and do not touch any buttons or operate the camera until the upgrade has finished.

If you have any issues, post again and provide details. One of us will help.

We can address the missing icon if it's still a problem after the upgrade.

Re: canon r6 Purple Bluetooth icon is missing from menu

Anonymous — Sun, 13 Aug 2023 21:33:33 GMT

Did you open the zip file containing the firmware .fir file on your computer and copy only the .fir file to your memory card? Format the memory card in the camera before copying the file to it.

Re: canon r6 Purple Bluetooth icon is missing from menu

shadowsports — Sun, 13 Aug 2023 21:43:50 GMT

@MidwayMonstr,

You are going to be blown away by the transformation your R6 will become with FW 1.8.2.

The features introduced in v1.5.0, 1.6.0, 1.7.0 and 1.8.2 are remarkable. v1.8.2 has all of them 👍

Re: canon r6 Purple Bluetooth icon is missing from menu

Anonymous — Sun, 13 Aug 2023 22:14:14 GMT

"My canon r6 doesn't have the Bluetooth icon in the menu section."

Is this not seen in your menu?

Re: canon r6 Purple Bluetooth icon is missing from menu

Midwaymonstr — Sun, 13 Aug 2023 23:45:53 GMT

that is correct. The Bluetooth icon is missing.

Re: canon r6 Purple Bluetooth icon is missing from menu

Anonymous — Mon, 14 Aug 2023 00:00:56 GMT

What icon are you talking about? The Bluetooth Settings enable/disable line in the menu? The radio antenna icon for all communications settings?

Put the camera in P mode when you are accessing the menus and see if what you are missing is visible. Some menus do not show up in auto shooting modes. Also, make sure airplane mode is off.

Re: canon r6 Purple Bluetooth icon is missing from menu

Midwaymonstr — Mon, 14 Aug 2023 00:59:16 GMT

ok so i was able to install the firmware,

The radio antenna icon is still not there. Bluetooth options are there but they aren't working or they are grey'd out. I did check and Airplane mode is off, adjusted the dial to P and checked other menu's and it still not there. i'm sure it's something very simple that i am overlooking. i keep tapping on Enable but nothing happens...

Re: canon r6 Purple Bluetooth icon is missing from menu

Anonymous — Mon, 14 Aug 2023 01:16:49 GMT

What was the menu shown before the one in your picture? It looks like Bluetooth is enabled according to your picture.

You could try resetting the camera back to factory default settings (along with custom functions).

Re: canon r6 Purple Bluetooth icon is missing from menu

Anonymous — Mon, 14 Aug 2023 01:21:30 GMT

Also, I believe that Wi-Fi has to be enabled for Bluetooth to work, if I am not mistaken.

I would recommend downloading the manual from Canon support site and read up on how to set up Bluetooth communications.

https://www.usa.canon.com/support/p/eos-r6

Re: canon r6 Purple Bluetooth icon is missing from menu

shadowsports — Mon, 14 Aug 2023 02:27:07 GMT

@Midwaymonstr,

Congrats on getting the new FW loaded. If my steps were followed, you should have reset the camera's settings (main and custom) in P or M mode before the FW upgrade.

Do you have the camera connected to anything? Like a USB-C connection?

Please provide more details on the wireless / bluetooth status. Using P or M mode, what you are / are not seeing, etc.

Canon : Product Manual : EOS R6 : Wi-Fi/Bluetooth Connection (start.canon)

Re: canon r6 Purple Bluetooth icon is missing from menu

Midwaymonstr — Mon, 14 Aug 2023 14:05:10 GMT

I read through the manual and it doesn’t say anything about troubleshooting Bluetooth or Wifi

so basically I can’t make the Wi-Fi work or Bluetooth. I keep typing in my wifi password and then all it does it try’s to connect but times out. Dial Setting is at P as well.

Re: canon r6 Purple Bluetooth icon is missing from menu

Stephen — Mon, 14 Aug 2023 14:08:49 GMT

If you need one-on-one help, feel free to reach out to support at 800-OK-CANON (800-652-2666), Monday through Friday from 9am to 9pm (ET) or Saturday from 9am to 8pm (ET).

Re: canon r6 Purple Bluetooth icon is missing from menu

Anonymous — Mon, 14 Aug 2023 14:10:04 GMT

Starting on page 550, the manual shows how to set up Bluetooth. Have you tried following the steps in the manual to set it up?

Re: canon r6 Purple Bluetooth icon is missing from menu

shadowsports — Mon, 14 Aug 2023 14:36:41 GMT

@Midwaymonstr,

Providing accurate concise answers to our questions is important and helpful. 🙂

You haven't told us:

-If the camera is connected to something USB-C (like your computer)?

-If you performed the full reset (main and custom) settings prior to the upgrade?

The bluetooth menu option enable/disable you took an image of is a sub menu of the Wireless Communication Menu. If you don't have that menu option, how are you getting to the Bluetooth settings page?

We look forward to your reply.

Re: canon r6 Purple Bluetooth icon is missing from menu

Midwaymonstr — Mon, 14 Aug 2023 15:58:12 GMT

The camera is not connected to anything.

I did reset Basic stuff but not sure if I should be resetting other things?

I also went to Bluetooth, Click on Enable and nothing happens.

the antenna icon is not on the menu. Not sure if something or a setting is preventing it from connecting to Bluetooth/ Wi-Fi 🤷🏽‍♂️