topic EOS 6D Mark II Won't Turn On in EOS DSLR & Mirrorless Cameras

EOS 6D Mark II Won't Turn On

Peterbrahms — Fri, 11 Aug 2023 22:02:28 GMT

Hi community, I purchased a new Canon 6d mark 2 last year August... It has never come on for once and each time I ship to Canon service center for repairs, it comes back with the same problem. This camera has literally never taken a single image since purchase and Canon would not do a refund/replacement. I'm tired of going back and on the on the same issue. I don't know what to do anymore.

Re: EOS 6D Mark II Won't Turn On

Anonymous — Fri, 11 Aug 2023 22:54:42 GMT

Sorry to hear that you are having problems with your 6D Mark II.

What are the symptoms that you see on the camera? What have you tried so far to solve the problem?

Have you tried no lens mounted on the camera, a fully charged battery, remove memory card?

Re: EOS 6D Mark II Won't Turn On

normadel — Fri, 11 Aug 2023 23:08:18 GMT

What DID Canon say or do about the problem? Hard to believe they kept sending it back to you without telling you SOMETHING.

Re: EOS 6D Mark II Won't Turn On

shadowsports — Sat, 12 Aug 2023 00:45:24 GMT

Greetings,

There must be more to this story? He said the camera has never taken a photo. If the camera has been to Canon they would not return a non functioning device.

Re: EOS 6D Mark II Won't Turn On

normadel — Sat, 12 Aug 2023 01:02:54 GMT

We'll see. Maybe.

Re: EOS 6D Mark II Won't Turn On

Peterbrahms — Sat, 12 Aug 2023 06:13:09 GMT

Here's the full gist,

I live in Nigeria. Last year August I had my aunt who stays in the US help purchase the camera in the US because a friend was traveling down and was available to bring it down. It only came on once after I had received and tested it and won't not come on afterwards. I had it sent back because the warranty would not cover my region. It was repaired and sent back to Nigeria and the exact scenario played out again (came on once and would not come on afterwards). Had it sent back to the US the second time. Lo and behold, the same scenario would repeat itself. (Tested in the morning and it came on but by the time I tested the second time, it did not come on). Sending it to US over and over is really expensive.

I don't even know what to do anymore.

When I sent the second time, the idea was to get a refund -so I can purchase locally where I would have easy access to warranty covers or get a replacement entirely but what I got was still the same camera.

Re: EOS 6D Mark II Won't Turn On

Peterbrahms — Sat, 12 Aug 2023 06:14:26 GMT

I have not tested it with a lens at all. 😰

Re: EOS 6D Mark II Won't Turn On

shadowsports — Sat, 12 Aug 2023 13:18:02 GMT

"It was repaired'. What was repaired exactly?

I'm sorry but this is not a customary occurrence. Canon would not knowingly return a non functioning device. Something that won't turn on is not something that would be missed. Most assuredly not a second time. Forgive me, but what you are saying doesn't add up.

Are you testing with more than one battery? Remove the lens and memory card.

All repairs come with a warranty. If the above is unsuccessful, the only recourse is sending it back. Make it clear the camera only turns on once, then not again. Provide written steps to reproduce the issue. Have a family member test when it comes back. Whatever money you "saved" not buying in Africa is gone.

I'm sorry you're having this issue, but remain unconvinced Canon would send back a camera that doesn't turn on more than once. Its just too basic. I still believe there is something else wrong here.

Re: EOS 6D Mark II Won't Turn On

rs-eos — Sat, 12 Aug 2023 13:38:43 GMT

You never used a lens with the camera?

Re: EOS 6D Mark II Won't Turn On

Anonymous — Sat, 12 Aug 2023 13:55:18 GMT

Does sensor cleaning show when you first turn it on? If you press the Info button, does anything show up on the LCD screen? If you press the menu button, does the menu show? Try turning it on without the lens and memory card. Are you sure that your battery is good? Do you have another battery to try?

Re: EOS 6D Mark II Won't Turn On

ebiggs1 — Sat, 12 Aug 2023 16:14:07 GMT

"I'm sorry but this is not a customary occurrence. Canon would not knowingly return a non functioning device."

Canon USA did not return a non-functioning camera...twice. Also they send a bill explaining exactly what they serviced. You should read that and you might tell us here what was done two times.

What store did you purchase this 6D Mk II from? You are not sending it back to that store are you? Are you sending it back for repair with your battery included? You should. The memory card and lens is a non issue. The camera will turn on with or without either or both.

Re: EOS 6D Mark II Won't Turn On

eestubbs10488 — Fri, 15 Nov 2024 20:05:28 GMT

Almost a year later and I am questioning the same problem. Overnight, after a day of shooting, my EOS 6D Markll would not turn on the next day. I have read the postings, but no one seems to have a solution. The one good thing I found, it's not only my camera. Has anyone found a solution.

Re: EOS 6D Mark II Won't Turn On

Waddizzle — Sat, 16 Nov 2024 14:26:31 GMT

That’s happened to me, too! It turned out that my battery grip wasn’t fully tightened.

Re: EOS 6D Mark II Won't Turn On

eestubbs10488 — Sat, 16 Nov 2024 17:06:43 GMT

No problem with my battery grip, but thank you.

Re: EOS 6D Mark II Won't Turn On

ebiggs1 — Sun, 17 Nov 2024 16:31:05 GMT

Just the same try it without the grip.

Re: EOS 6D Mark II Won't Turn On

John_SD — Sun, 17 Nov 2024 16:55:50 GMT

Well, the story makes no sense on its face. Seems obvious what is going on here. But by all means, keep on posting potential "solutions."

Re: EOS 6D Mark II Won't Turn On

eestubbs10488 — Sun, 17 Nov 2024 18:02:51 GMT

Without the grip, it won't turn on. I see enough complaints about cameras not turn on (and not just my model) that you think Canon would offer so type of insight. Unless, their not willing to admit there is a problem.

Re: EOS 6D Mark II Won't Turn On

Waddizzle — Sun, 17 Nov 2024 19:44:11 GMT

Test the camera without any additional equipment or accessories, just a battery that has been fully charged. Make certain the doors to the memory cards and battery compartment are closed.

If the camera still won’t turn on, then it probably needs service.

Re: EOS 6D Mark II Won't Turn On

eestubbs10488 — Sun, 17 Nov 2024 20:34:23 GMT

Just tried what you suggested. Not sure that I want to have it serviced. Electronics. CanonUSA has a 5D Mark IV new, for a good price. I think it's about time for a new camera. Camera shop only offered a 30 day warranty on repairing my Mark II.

Thank everyone for your responses.