topic Re: Photos not saved! 250d in EOS DSLR & Mirrorless Cameras

Photos not saved! 250d

Ninaxx — Sun, 27 Jun 2021 15:40:18 GMT

All the pictures I took in an afternoon have all disappeared from the sd card. Card wasn't full and I was able to playback images after they'd been taken but when I went to transfer them at the end of the day, they were gone! Any thoughts/ ideas/ advice on whether this has happened to anyone else and if images can be recovered?
Many thanks in advance

Re: Photos not saved! 250d

rs-eos — Sun, 27 Jun 2021 15:50:30 GMT

What brand of card are you using? If it's SanDisk, you can try their recovery software.

Re: Photos not saved! 250d

Ninaxx — Sun, 27 Jun 2021 16:45:02 GMT

Hey, thanks for the reply. Yes, it is ScanDisk. Can I use the recovery software with the sd card in the camera, or dhould I remove the sd card and insert into a card reader?

Re: Photos not saved! 250d

rs-eos — Sun, 27 Jun 2021 17:42:49 GMT

I would assume you'd need a card reader? As your computer would need to ultmately see it. I've never used the software, so don't know.

Re: Photos not saved! 250d

Ninaxx — Sun, 27 Jun 2021 17:44:34 GMT

Yes, I'm a bit in the dark too. Going to run recovery with sd card in reader and keep fingers crossed! Many thanks again for your help

Re: Photos not saved! 250d

kvbarkley — Sun, 27 Jun 2021 18:35:30 GMT

is this a full size card or a micro card with adapter?

Re: Photos not saved! 250d

Ninaxx — Sun, 27 Jun 2021 19:37:36 GMT

It's a micro card in an adapter.

Re: Photos not saved! 250d

jrhoffman75 — Sun, 27 Jun 2021 20:05:28 GMT

Can you still review the images in the camera using the blue playback button?

Re: Photos not saved! 250d

Ninaxx — Sun, 27 Jun 2021 20:14:42 GMT

So, when I took the images I could view in playback straight after and I could view pics throughout the day. But at the end of the day, I went to transfer pics onto my phone, I switched my camera on they'd all disappeared. No idea if it is the type of sd card that has caused this or what but ideally I need to find out how to avoid it happening again in the future

Re: Photos not saved! 250d

jrhoffman75 — Sun, 27 Jun 2021 20:41:45 GMT

I don't know if this is your problem, but when folks report image loss problems on the forum microSD cards in adapters very frequently involved.

My suggestions would be:

1. Get a full size SD card for future use in your camera

2. Get a SD/micro/SD card reader for your computer and try and read the micro/SD card directly in the reader. Using the adapter introduces two additional sets of contacts that could cause a problem.

3. If still no luck try the image recovery software.

Re: Photos not saved! 250d

Ninaxx — Sun, 27 Jun 2021 20:46:55 GMT

Hi John,

Thank you. I'm running the recovery software now but waiting tentatively! It's taken around 4 hours so far.
It does say it has found a number of files which would be around the amount that I lost, but it hasn't finished yet. So fingers crossed.
I will use a full size sd card from now on and hopefully this will avoid it happening again.

Re: Photos not saved! 250d

Ninaxx — Sun, 27 Jun 2021 21:35:49 GMT

Update: files are present on card but I can not view them on my computer. Pc says file format is not supported?? (files are pdf and operating system is Win10).
Any advice on this and if I might be able to change the format so to view them would be really helpful!

Re: Photos not saved! 250d

jrhoffman75 — Sun, 27 Jun 2021 21:39:40 GMT

Three possibilities:

1. Install Adobe Acrobat Reader (free software) to red the PDFs.

2. See if you can configure the recovery software to save a different file type, like JPEG.

3. Does the website for the software provide guidance?

Re: Photos not saved! 250d

Ninaxx — Mon, 28 Jun 2021 06:41:55 GMT

I have Adobe and it doesn't want to open them. It's strange because it has only happened to most but not all of images I took. I'm trying to think if I changed a setting somewhere on the camera but pretty sure I didn't. The recovery software has a helpline so I might have to call them for advice

Re: Photos not saved! 250d

rs-eos — Mon, 28 Jun 2021 10:43:31 GMT

It's highly likely that the data is corrupt. Cameras wouldn't capture image or video data as PDF. The recovery software assumed it found PDF files for some reason. Sometimes such software has to guess as what the files may be.

Re: Photos not saved! 250d

Tintype_18 — Tue, 29 Jun 2021 23:42:06 GMT

I discovered my Dell has a slot for a SD card.