topic Re: Canon m50 records video but won’t take photos in EOS DSLR & Mirrorless Cameras

Canon m50 records video but won’t take photos

Luke361 — Fri, 04 Aug 2023 00:00:12 GMT

My Canon M 50 suddenly stopped taking photos. Video still works. Appreciate any possible solutions. Also looking for recommendation for reputable repair service. Thanks in advance.

Re: Canon m50 records video but won’t take photos

Anonymous — Fri, 04 Aug 2023 00:10:38 GMT

What happens when you try to take a photo?

Re: Canon m50 records video but won’t take photos

Tronhard — Fri, 04 Aug 2023 02:11:16 GMT

In anticipation of an answer to Bob's question, one thing you can try is a system reset to factory default as a common cause of issues is something that has inadvertently been changed in the setup.

Re: Canon m50 records video but won’t take photos

Luke361 — Fri, 04 Aug 2023 05:54:05 GMT

No shutter actuation with photos.

Re: Canon m50 records video but won’t take photos

Luke361 — Fri, 04 Aug 2023 05:54:47 GMT

Tried factory reset - no luck.

Re: Canon m50 records video but won’t take photos

rs-eos — Fri, 04 Aug 2023 11:47:01 GMT

Sounds like you need to call up Canon and schedule a repair.

Re: Canon m50 records video but won’t take photos

krahe — Fri, 04 Aug 2023 12:43:12 GMT

Will it take a photo in silent shutter mode?

Re: Canon m50 records video but won’t take photos

TheDevonArtist — Wed, 26 Feb 2025 19:58:03 GMT

Hi Krahe, I know this is an old thread, but I am at the same stage regarding the M50 where other than in safe mode, it won't take any photographs. In all other settings, including in my case manual, it sort of goes through the motions but doesn't save to the memory card, whereas in Scene/ Silent Mode, it saves to the card fine.
Videos are unaffected and works as normal.

What I've checked:
Battery contacts and battery power, change batteries
Memory card, swapped for different cards and reformed each one both within the camera settings and on a PC
Updated firmware
Cleared all settings back to default within each mode
Checked lens contacts and tried a different lens just in case
All contacts are clean and dust free
No difference when using the touch screen to take a photo mode

The issue simply started whilst in the middle of using the camera whilst taking photographs, which is odd.

Is there anything else you could suggest, I'm out of ideas?
Paul