topic Re: R3 Auto Focus Issues in EOS DSLR & Mirrorless Cameras

R3 Auto Focus Issues

Paddysup — Fri, 21 Jul 2023 14:56:17 GMT

Have had the R3 since it's introduction and up till now, fantastic piece of equipment! Recently however it has begun to have issues with auto focus, regardless of the lens attached, settings or lighting. Going to to a complete reset of the software today which I hate to do since there are so many custom setting, but at least I may be able to rule out some small setting I've overlooked.

Anyone else have problems with the R3 Auto Focus?

Re: R3 Auto Focus Issues

Danny — Sat, 22 Jul 2023 13:07:00 GMT

Thanks for joining the conversation, Paddysup!

So that the Community can help you better, please describe the exact focusing issues you're encountering. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: R3 Auto Focus Issues

Waddizzle — Sat, 22 Jul 2023 13:16:23 GMT

Danny, is correct. Please describe the nature of the focusing issues. Please describe what steps and actions we should use to reproduce your issue. Thanks, ahead of time.

Re: R3 Auto Focus Issues

ebiggs1 — Sat, 22 Jul 2023 14:40:19 GMT

"Going to to a complete reset of the software today which I hate to do since there are so many custom setting, but at least I may be able to rule out some small setting I've overlooked."

Does that mean you are resetting the R3? If it does that s a great idea. Keep in mind around 90% of OOF or focus issues of any kind are user caused and not camera/lens. The camera is simply doing what it is told to do.

Re: R3 Auto Focus Issues

Waddizzle — Sat, 22 Jul 2023 15:22:17 GMT

“ The camera is simply doing what it is told to do. “

Correct. The camera can only do what you ask it to do. If you ask the wrong questions, then you will get the wrong answers.

Tell us how to reproduce your issue.

Re: R3 Auto Focus Issues

Paddysup — Sat, 22 Jul 2023 17:28:25 GMT

I thought this forum would be useful but apparently not. Let me rephrase. "Has anyone had "ANY" auto focus issues with the R3, any at all? Or are there so few folks that own one not enough owners exist to resource this question.

And in simpler terms, the R3 will not auto focus regardless of the lens I attach. That shouldn't be too difficult to understand.

I have owned/used every top end Canon DSLR since they first began making them around 2000 or shortly before. This is my first mirrorless and also first Canon Professional Grade camera I have had "ANY" auto focus issues with.

So the question please to answer is "has anyone else had "ANY" auto focus issues with their R3? If someone else owns an R3 and has had "ANY" auto focus issues, please respond if your out there. We can start to share details from there. If a Canon Moderator is on here and knows of any auto focus issues with the R3 (afterall you are with Canon and have some idea, please respond with any knowledge of auto focus issues with the R3.

Thanks

Re: R3 Auto Focus Issues

Mike — Sat, 22 Jul 2023 17:55:00 GMT

Hi Paddysup!

We've had no known issues reported with the autofocus on the R3.

Any requests by Community members for further information on the exact nature of your focusing issue were made in hopes of better understanding and therefore solving your issue. "Auto focus issues" is a a rather vague starting point to try troubleshooting from without further clarification of conditions under which the issue occurred.

If you'd prefer to speak with one of our camera technicians, please give them a call at 1-800-OK-CANON (1-800-652-2666) Monday-Friday: 9:00 am to 9:00 pm ET, Saturday: 9:00 am to 7:00 pm ET. They'll be happy to help you out.

Thanks for reaching out!

Re: R3 Auto Focus Issues

Waddizzle — Sat, 22 Jul 2023 18:05:40 GMT

I am sorry that you feel offended. But, “auto focus issues” is very vague, especially with a camera as complex as the R3. The camera includes the “Eyeball AF”.system that tracks your eye movement for focusing. That is why I asked you to tell us how to reproduce your issue.

Your post does not describe exposure settings, shooting conditions, AF mode, AF point selection, etc. You ask if anyone else has experienced issues using AF. I am sure other people have struggled to use the AF. But, that does not mean their issues are the same as yours.

Re: R3 Auto Focus Issues

Paddysup — Sat, 22 Jul 2023 18:24:20 GMT

But if you read my question, I am looking for anyone else who has had any issue at all.....anything. I am well aware of the variable and nuances of the R3. If there is someone who has the R3 who has had "ANY" auto focus issues, that is who I want to hear from. I have no diffuculty trouble shooting or isolating problems. As a matter of fact, in over 25 years of shooting Canon, this is the first time I have joined a forum and asked a question.

So if you have not had auto focus issues with your R3, guess there is no need to respond to my question. Unless of course you are a tech with Canon.

Offended is not the right description. Better is, looking for a simply answer to a simple question. Not looking for filler responses.

Re: R3 Auto Focus Issues

Paddysup — Sat, 22 Jul 2023 18:26:08 GMT

I will end up speaking with e Canon Tech before I do the reset. Most times it seems they are reluctant to point out any flaws with any of your products although I will say, the Canon Techs I have spoken with are generally top notch! Thanks

Re: R3 Auto Focus Issues

ebiggs1 — Sun, 23 Jul 2023 16:21:02 GMT

I only have one individual I know that uses a R3 as a professional making a living with his camera. He has nothing but praise for it so I conclude there aren't known or wide spread issues with the AF. Most pros I know of still use a 1DX Mk II or Mk III, however. so the sampling is very small in my world. I will not be buying one and it seems the switch isn't real great yet.

When you ask a question on a user supported forum you get the replies that you get. I understand your query completely and I still repeat, "The camera is simply doing what it is told to do." I respect your experience but remember some of us have as much or more. We are sim[ply trying to understand and help if possible. Anytime a camera as complex as the 1 series or R3 and you have several custom settings besides, a reset is the most logical course of action. You have to be back and start at square zero to find any inherent AF issues. You may have a fault that is unique to just your camera and not widespread.

Re: R3 Auto Focus Issues

Paddysup — Sun, 23 Jul 2023 18:05:03 GMT

ebiggs1

There doesn't seem to be any R3 owners on here and the forum has folks like you with strong opinions but no construction advise.

Leaving the site. No help.

Re: R3 Auto Focus Issues

ebiggs1 — Sun, 23 Jul 2023 19:24:42 GMT

"Anyone else have problems with the R3 Auto Focus?" Asked and answered! " He has nothing but praise for it so I conclude there aren't known or wide spread issues with the AF." You may not like or agree with my "strong opinion" but that is all the help I can give.

I still maintain the professionals I know and have read about are not switching in great numbers. Yet anyway. I suspect they are waiting for an R1.

Re: R3 Auto Focus Issues

shadowsports — Mon, 24 Jul 2023 04:23:00 GMT

I just did a quick search for "R3". I counted 50 posts from different users before I quit counting.

@Paddysup,

With all due respect.. You've come here asking for help, yet you are being dismissive and deflective to others trying to assist you. I assure you the members who were asking for more information and clarification have professional photography experience and a deep (deep) understanding of photography and Canon cameras.

You want to speak with a tech before resetting your camera. Seriously? Back up the settings to a card and reset. Let's not make a trivial operation into a life altering event. It can be undone in 90 sec. It was your idea, and one we all believe is a good one. According to you, your camera is unusable currently.

What firmware are you running. Have you updated recently? I don't believe this information was offered or asked? Do you want to solve your issue or argue why the people asking you questions couldn't possibly know what they are talking about? I have 13 customizable buttons on my camera, and after making changes have occasionally found myself in a not working as expected situation.

You're there now. That = reset or restore to a point in time when things did work. Since this is happening regardless of lens or lighting. Please accept my suggestion as well and >>Move forward >>

Any R3 related AF issues I have read about here have all been the results of user error, a lack of understanding of how a feature operates or a hardware issue. The first two are most common. I suggest you back up your settings, reset the camera and rule out a hardware issue.

If that doesn't help, then you know your camera should be inspected by Canon.

Re: R3 Auto Focus Issues

ebiggs1 — Mon, 24 Jul 2023 13:54:53 GMT

Bravo! Well said.