topic Re: r5 losing eye dectection in EOS DSLR & Mirrorless Cameras

r5 losing eye dectection

pjscott51 — Fri, 14 Jul 2023 03:16:07 GMT

Hi, I’m shooting with my r5 to shoot pictures of a luncheon. I shoot a few pictures wait a little then shoot more pictures. When I go to shoot more pictures I noticed that I’ve lost eye detection. I have AF method set to tracking, Subject to detect People and Eye detection Enable. When I checked the settings AF method has changed to Spot AF and Eye detect is disabled. I’m shootng with the rf 24mm-105. The firmware is ver. 1.8.1. Is there something that I’m doing that's causing this problem?

Thanks,

Paul

Re: r5 losing eye dectection

ChrisBadgley — Fri, 14 Jul 2023 11:09:09 GMT

It appears that there might be an issue with the camera's settings or firmware. Ensure that you are not accidentally changing the AF method or disabling eye detection while shooting. Consider updating the camera's firmware to the latest version available, as it may include bug fixes or improvements. If the issue persists, contact Canon support for further assistance in troubleshooting the specific problem with your Canon R5 camera.

Re: r5 losing eye dectection

shadowsports — Fri, 14 Jul 2023 11:56:36 GMT

Greetings,

What shooting mode are you starting in? Automatic, Manual Tv, etc. Do you have any buttons programmed for custom control? Camera settings do not typically change on their own. When unexpected behavior does occur we usually recommend resetting the camera's main and custom settings. then retesting.

Since you are already using the latest version of firmware for the camera 1.8.1, try the settings reset, test and report back.

Re: r5 losing eye dectection

pjscott51 — Fri, 14 Jul 2023 13:10:04 GMT

Hi, I've used both TV and Manual with the results being the same. I don't have any custom controls set. I'll try resetting the camera's main control and see what happens.
I appreciate your response,

Paul

Re: r5 losing eye dectection

shadowsports — Fri, 14 Jul 2023 15:25:11 GMT

Thanks Paul,

We'll keep an eye out for your reply 😀