topic Re: Canon EOS m50 mark 1 keeps turning off when streaming in EOS DSLR & Mirrorless Cameras

Canon EOS m50 mark 1 keeps turning off when streaming

lucasmclean22 — Sun, 25 Jun 2023 22:44:19 GMT

Ive tried everything possible to prevent this from happening. Im using my m50 to stream on Stream Labs. After 30 min it goes to a black screen, and I have to click the shutter button to turn it back on. Not fun to do at all 🙂 I have it connected via usb to HDMI into an El Gato Cam Link 4k. Power adapter plugged in. I have all the stand by settings off. Ive watched ton of youtube videos and cant seem to find an answer if its possible to make this happen. The quality is awesome but I really want to avoid having to shutter 5-6 times when streaming. Thanks for any help!

Re: Canon EOS m50 mark 1 keeps turning off when streaming

Anonymous — Sun, 25 Jun 2023 23:54:39 GMT

Are you using the record button to live stream? If so, there is a 30-minute limitation in the camera for recording. I think you can live stream just using live view without recording. This may make a difference.

Re: Canon EOS m50 mark 1 keeps turning off when streaming

lucasmclean22 — Mon, 26 Jun 2023 00:16:07 GMT

I have the setting on top of the camera on the little camera icon. Is the live view a different setting?

Re: Canon EOS m50 mark 1 keeps turning off when streaming

Anonymous — Mon, 26 Jun 2023 00:32:08 GMT

I don't have that camera to confirm. I was asking if you are in the video record mode for your live streaming. If so, you are limited to 30 minutes of recording. If you can get video out on the HDMI cable without recording, I don't think that you will encounter the 30-minute limitation.

Re: Canon EOS m50 mark 1 keeps turning off when streaming

lucasmclean22 — Mon, 26 Jun 2023 00:34:58 GMT

its not recording its live streaming just basically using the canon as a webcam so to speak.

Re: Canon EOS m50 mark 1 keeps turning off when streaming

Anonymous — Mon, 26 Jun 2023 00:36:28 GMT

So you aren't using movie record on the camera during live streaming.

Re: Canon EOS m50 mark 1 keeps turning off when streaming

Anonymous — Mon, 26 Jun 2023 01:02:14 GMT

Canon has a Webcam Utility that uses the camera's USB connector to output video to your computer's USB port. If all else fails, you could try using Canon's Webcam Utility and USB cable without the Cam Link adaptor. There should be no 30 minute video limit using this method.

https://www.usa.canon.com/cameras/eos-webcam-utility#model

Re: Canon EOS m50 mark 1 keeps turning off when streaming

lucasmclean22 — Mon, 26 Jun 2023 01:07:26 GMT

no but im a bit confused. should I be?

Re: Canon EOS m50 mark 1 keeps turning off when streaming

Anonymous — Mon, 26 Jun 2023 03:01:33 GMT

If recording video, there is a 30-minute recording time, so no, you shouldn't use that mode.

Re: Canon EOS m50 mark 1 keeps turning off when streaming

Anonymous — Mon, 26 Jun 2023 04:09:31 GMT

One other thought, do you have any power saving features enabled in the camera?

Re: Canon EOS m50 mark 1 keeps turning off when streaming

lucasmclean22 — Mon, 26 Jun 2023 05:34:22 GMT

All power saving features are off as well. And I’ve tried to use the EOS utility app but it never recognizes my camera. I tried using the EOS utility 3 and no matter what I do it won’t ever show my camera as connected 😞

Re: Canon EOS m50 mark 1 keeps turning off when streaming

Waddizzle — Mon, 26 Jun 2023 09:15:16 GMT

The M50 does not have “Clean HDMI” output, which was added to the Mark II version of the camera. The shutting off is normal operation. The Webcam Utility uses the USB port. Do not make multiple connections to the HDMI and USB ports at the same time.

I suggest that you reset the camera settings back to their factory defaults. Do not try to adjust or change the power settings. Leave them at their factory default values. Carefully follow the installation and setup instructions at this link.

https://www.usa.canon.com/cameras/eos-webcam-utility

The regular EOS Utility must be closed. The EOS Utility Launcher Service must be disabled.

Re: Canon EOS m50 mark 1 keeps turning off when streaming

lucasmclean22 — Mon, 26 Jun 2023 16:13:56 GMT

So should I be using the mini HDMI out on it to HDMI or the micro HDMI to HDMI? I’m using the micro and it pulls up on my pc but won’t show up under the EOS utility app

Re: Canon EOS m50 mark 1 keeps turning off when streaming

lscannon — Tue, 10 Oct 2023 17:32:19 GMT

I have the same issue. When the display turns off the HDMI feed turns off with it. The culprit is “power saving -> display off”.They give us no option to disable that behavior entirely 😞. The longest you can set it is 30min.

I really wish Canon would release a new firmware for MK1 owners like us that would bypass this.