topic Re: 7D buttons not working in EOS DSLR & Mirrorless Cameras

7D buttons not working

cschwartzy — Sun, 01 Sep 2013 05:16:40 GMT

Hey all. I was out shooting some college football today (video) and the camera was working fine. Then all of a sudden I noticed that my record button was not working. Once I realized this I look closer and noticed that none of the other buttons (menu, iso, playback etc..) were working.

This evening I sat down and tried to research the issue. I didn't find much. I took out both batteries and even did a software update. The only mode that buttons actually work in (Menu, play back etc.) is Full Auto. If I put it in any of the others the buttons become non responsive. The only thing that works in manual is the wheel by the shutter button but instead of it doing the Shutter, it controls the aperture, oh that and the light button.

I really have no clue what the deal is. I am guessing there is an issue with the camera and it will need to be sent in. Anyone have any ideas?

Anything is appreciated!

Re: 7D buttons not working

diverhank — Sun, 01 Sep 2013 06:21:33 GMT

If everything works in full auto then it seems to me like the problem is not hardware related.

Taking out the batteries and doing software update will not reset the custom settings (in this case probably accidentally set). Make sure the Quick Control Dial switch is not set to Lock. Then try resetting by selecting "Clear All Camera Settings" from the menu.

Re: 7D buttons not working

cicopo — Sun, 01 Sep 2013 13:23:10 GMT

Verify that the On / OFF switch is fully in the ON position and not a few degrees from there.

Re: 7D buttons not working

cschwartzy — Sun, 01 Sep 2013 13:47:27 GMT

The on/off switch is all the way on, the lock button is off, I've been able to clear all camera settings. I let it sit all night after pulling the battery and still the same issue. I turn it on and it shows the date reset, if I'm in Manual then, the menu button works but as soon as I set the date and time it happens again. Buttons become non responsive and in manual all that I can change is the aperture which oddly is being adjusted by the wheel the shutter gets adjusted.

Re: 7D buttons not working

cschwartzy — Sun, 01 Sep 2013 13:55:14 GMT

It's like as soon as the shutter clicks then nothing wants to work. Could it be the shutter?

Re: 7D buttons not working

cschwartzy — Sun, 01 Sep 2013 15:22:46 GMT

Some how I got it to finally work but then I switched to photo mode and the same issues happened. 😞

Re: 7D buttons not working

cicopo — Sun, 01 Sep 2013 16:31:23 GMT

This could be a battery or charger issue. Do you have a second battery to try?

Re: 7D buttons not working

cschwartzy — Sun, 01 Sep 2013 22:41:27 GMT

I've tried many batteries. I just somehow again got it working in Manual mode but as soon as I put a card in, the camera wanted me to set the clock and when I did that, again the issue popped up. Unable to adjust the shutter and buttons on the back (white balance, menus etc. don't work) And I just noticed in Manual mode the ISO is adjusting itself for exposure....

Re: 7D buttons not working

Mykolas — Sat, 07 Sep 2013 13:37:23 GMT

cschwartzy,

At this point, your camera may need to be examined by our Factory Service Center. To start the repair process, you'll need to complete a Repair Request on our website.

Re: 7D buttons not working

mgaller — Mon, 15 Dec 2014 04:38:09 GMT

Hi cschwartzy - what did the problem end up being? I think I have exactly the same problem.

Re: 7D buttons not working

RPAspey — Mon, 19 Jan 2015 03:51:13 GMT

I had a similar problem with my 7D1, especially when it got wet due to getting splashed or sweaty palms from heavy use. It ended up needing a new shutter button and a whole new back plate assembly. I was told the was some corrosion in the buttons.

Re: 7D buttons not working

derrenvella — Sun, 22 Apr 2018 19:30:22 GMT

Hi , unfortunately i have exactly the same problem. Could you please let me know how did this end up? Thanks

Re: 7D buttons not working

Marshall10488 — Wed, 09 Mar 2022 16:30:38 GMT

In case anyone is still looking and has this problem.

I had no functioning buttons except top display light, pop up flash and shutter. I'm CA I could get into the menu but not in M, Tv, Av. Tried leaving the battery out, trying without CF card and nothing. Put into C1 and got the menu up. Couldn't reset settings in that mode.

Could also get the menu up in bulb, B, mode. Reset camera setting from there and everything now works.

Re: 7D buttons not working

MartynHill — Tue, 13 Jun 2023 08:48:58 GMT

Would also like to know what happened as I am now finding the same fault and can it be repaired or do we just toss the body overboard?

Re: 7D buttons not working

Marshall10488 — Tue, 13 Jun 2023 09:00:23 GMT

I just had to look up my video on how I fixed it. But.... If I put it in bulb mode I could get the menu button to work. Then I cleared all camera settings and it started working. May be worth replacing the watch batter inside the battery compartment also. Mines been working ever since.