topic Re: EOS Rebel T7 Video not downloading to computer in EOS DSLR & Mirrorless Cameras

EOS Rebel T7 Video not downloading to computer

jvogel94 — Fri, 26 May 2023 16:57:31 GMT

Hello,

I had taken a video and I have been trying to upload it to my computer, but it keeps saying that the file is corrupted, or that it is not supported. What can I do to fix this? I need the video to be uploaded as it is for a friend. Any help is appreciated!!

Thanks,

Jessica

Re: Video not downloading to computer

rs-eos — Fri, 26 May 2023 15:44:15 GMT

More details are needed:

What camera or camcorder are you using?
What computer are you using (Mac, PC)?
What operating system (macOS, Windows)?
How are you attempting to transfer the video? SD card reader? Some other way?

Re: Video not downloading to computer

jvogel94 — Fri, 26 May 2023 15:52:37 GMT

i am using the eos rebel 17 camera.
i am using a Lenovo laptop.
operating system is windows 10.
i have attempted to use the SD card to transfer the video over. i have also tried to use the canon connect app to try & save the video to my phone, but that didn't work either.

Re: Video not downloading to computer

rs-eos — Fri, 26 May 2023 16:16:00 GMT

Ah, the movie recording format that the Rebel T7 uses is "MOV".

Apple's QuickTime for Windows may work (see this Support Article). Though that article came out for Windows 7, so not sure. There may be other Windows software that would exist to work with ".MOV" files.

If you phone is an iPhone, unfortunately one cannot sync ".MOV" files from cameras as yours. Very ironic since ".MOV" is Apple's own format. My guess is that Android or other phones would not support this either. So the only way to get the video to your phone would be to first get it imported to your computer, then export it to a format compatible with your phone (e.g. H.264 or MPEG-4 which typically has file extensions of .m4v, .mp4 respectively).

Re: EOS Rebel T7 Video not downloading to computer

Tintype_18 — Fri, 26 May 2023 19:10:11 GMT

I have a T7 and it takes a certain card for videos. Speed Class 6 is stated; page five of the manual

Re: EOS Rebel T7 Video not downloading to computer

FloridaDrafter — Fri, 26 May 2023 20:09:15 GMT

@jvogel94 wrote:
Hello,
I had taken a video and I have been trying to upload it to my computer, but it keeps saying that the file is corrupted, or that it is not supported. What can I do to fix this? I need the video to be uploaded as it is for a friend. Any help is appreciated!!
Thanks,
Jessica

Hello, Jessica.

Are you saying the file will not copy from your camera or SD card to your computer, or that it will not play once on your computer?

I'm assuming the latter because I have never had issues copying or moving MOV files from my various DSLR's to any of my Windows 10 computers or playing/editing them. Even DPP 4 will play them, and the one I just tested in DPP 4 was from a Rebel T4i from 2014.

I have my MOV files set to play in Windows Media Player, but they will also play in VLC Media Player, Windows Movie and TV, and DPP 4.

If you can copy them to your system, try "right clicking" the MOV file and selecting "Open with", to see what options you have. You should at the very least have Windows Movie and TV. If this isn't set up to run or open a particular file type, you may get the error you described.

Newton

Re: EOS Rebel T7 Video not downloading to computer

jvogel94 — Fri, 26 May 2023 20:37:14 GMT

okay, thank you.

Re: EOS Rebel T7 Video not downloading to computer

jvogel94 — Fri, 26 May 2023 20:42:53 GMT

so do you think that because it is the wrong sd card, that i won't be able to get the video off of this sd card at all?

Re: Video not downloading to computer

jvogel94 — Fri, 26 May 2023 20:43:35 GMT

i tried the quicktime for windows, but unfortunately it didn't work. thank you for help!

Re: EOS Rebel T7 Video not downloading to computer

jvogel94 — Fri, 26 May 2023 20:45:19 GMT

apparently i have the wrong sd card in my camera to do videos with. so i have come to the conclusion that i will not be able to get this video off of the sd card that i used..

thank you for your feedback though, i really do appreciate it!

Re: EOS Rebel T7 Video not downloading to computer

FloridaDrafter — Fri, 26 May 2023 20:54:04 GMT

Does the file play on your camera?

Newton

Re: EOS Rebel T7 Video not downloading to computer

jvogel94 — Fri, 26 May 2023 21:00:24 GMT

yes

Re: EOS Rebel T7 Video not downloading to computer

FloridaDrafter — Fri, 26 May 2023 21:20:11 GMT

Before it was deleted, I briefly saw your reply that you do not have "open with" in your right click menu, so I'm assuming you were able to copy it to your computer? Or are you trying to open it straight from the card/camera?

Newton

Re: EOS Rebel T7 Video not downloading to computer

jvogel94 — Fri, 26 May 2023 21:35:50 GMT

no, i deleted the first comment because i seen where the "open with" tab was at; i overlooked it the first time.

Re: EOS Rebel T7 Video not downloading to computer

FloridaDrafter — Fri, 26 May 2023 21:59:06 GMT

Since the MOV file will play on your camera, I don't think you have a card problem. It may not be the best one suited for video, but it seems to have recorded the video. We just need to figure out what you need on Win 10 to get them to play. As mentioned, MOV will play on all of my Win 10 systems (home and pro) once I transfer them from the camera to my computer. I use a built in SD card reader, but also have external readers with my USB C systems (much faster).

Are you copying/moving the files with file explorer or using some other app?

Newton

Re: EOS Rebel T7 Video not downloading to computer

jvogel94 — Sat, 27 May 2023 22:18:50 GMT

is there a way i can plug my camera into the computer and get the video that way?

Re: EOS Rebel T7 Video not downloading to computer

IJ — Sun, 16 Jul 2023 20:07:14 GMT

Hi, so may I ask.. what SD card would you need in order to prevent this problem? I believe I may have taken videos on the wrong card as well.