topic Re: error message on canon 1d III on sigma 500mm F4.5 in EF & RF Lenses

error message on canon 1d III on sigma 500mm F4.5

paulbrogden10 — Thu, 16 Feb 2017 18:30:32 GMT

Hello guys I have been getting the following error on a second hand sigma 500mm F4.5 I recently got from adorama on ebay and the seller seems to think its the lens which is faulty. I check the contacts they seem clean but the contacts on the lens look different to the 150-600 C and 17-50 2.8 I have. Could some one who owns the sigma 500mm dg hsm F4.5 post a picture of what your contacts look like so I can compare please. I would like to know if its the lens or the camera.

I am not convinced as I do want to keep the lens. The error I get is this err 01 communications between the camera and lens is faulty clean the lens contacts.

adorama say they have spoken to sigma and they seem to think its the lens which needs repaired what do you think?

The camera is the 1d III its a 10 frame per second body I have never seen this error before on the sigma 150-600 c or 70-200 mk1 lens. Does any one have any ideas ? I tried out the lens on a canon 7d and 600d and dont get the error.

What is happening is after say 20 fast shots the camera some times shows this error up not always it seems to show up randomly

any thoughts guys I remember some one saying their was issues with the canon 1d mk3 ?

sigma lens help 500mm ex hsm dg

paulbrogden10 — Thu, 16 Feb 2017 18:48:07 GMT

Hi guys if any one owns the above lens could you post a photo of what your lens contacts looks like I wish to compare yours with mine to see if mine has damage on it thanks.

Re: sigma lens help 500mm ex hsm dg

kvbarkley — Thu, 16 Feb 2017 19:38:33 GMT

Chances are it needs to go to Sigma for a firmware update. If the contacts are the same shape as the contacts in the camera you should be fine.

Re: error message on canon 1d III on sigma 500mm F4.5

RobertTheFat — Thu, 16 Feb 2017 20:42:11 GMT

@paulbrogden10 wrote:
Hello guys I have been getting the following error on a second hand sigma 500mm F4.5 I recently got from adorama on ebay and the seller seems to think its the lens which is faulty. I check the contacts they seem clean but the contacts on the lens look different to the 150-600 C and 17-50 2.8 I have. Could some one who owns the sigma 500mm dg hsm F4.5 post a picture of what your contacts look like so I can compare please. I would like to know if its the lens or the camera.

I am not convinced as I do want to keep the lens. The error I get is this err 01 communications between the camera and lens is faulty clean the lens contacts.

adorama say they have spoken to sigma and they seem to think its the lens which needs repaired what do you think?

The camera is the 1d III its a 10 frame per second body I have never seen this error before on the sigma 150-600 c or 70-200 mk1 lens. Does any one have any ideas ? I tried out the lens on a canon 7d and 600d and dont get the error.

What is happening is after say 20 fast shots the camera some times shows this error up not always it seems to show up randomly

any thoughts guys I remember some one saying their was issues with the canon 1d mk3 ?

If both Sigma and Adorama think it needs work, who in his right mind would contradict them? Either send it in for repair or return it and get your money back.

Re: error message on canon 1d III on sigma 500mm F4.5

jrhoffman75 — Thu, 16 Feb 2017 22:52:48 GMT

https://www.dpreview.com/forums/thread/3277170

See the above thread.

Re: error message on canon 1d III on sigma 500mm F4.5

paulbrogden10 — Thu, 16 Feb 2017 22:59:34 GMT

The one thing your not getting is the lens works fine on my 7d and 600d but has this error only on the 1d III seems strange to me why the error does not happen on the newer bodies.

Re: sigma lens help 500mm ex hsm dg

paulbrogden10 — Thu, 16 Feb 2017 23:02:08 GMT

if i am honest the contacts look not too great on the sigma lense but the rest of the lens looks a1 the contacts on the canon 1d III look good and I do not get the error on the sigma 150-600 c or canon 70-200 II

Re: error message on canon 1d III on sigma 500mm F4.5

Waddizzle — Thu, 16 Feb 2017 23:43:11 GMT

@paulbrogden10 wrote:
The one thing your not getting is the lens works fine on my 7d and 600d but has this error only on the 1d III seems strange to me why the error does not happen on the newer bodies.

The 1D3 has a different focusing system, one which can focus at f/8 whereas the other cameras cannot. Send it back.

Re: sigma lens help 500mm ex hsm dg

paulbrogden10 — Fri, 17 Feb 2017 00:01:43 GMT

Here is an example of what the 150-600 c contacts look like above . below is the sigma contacts for the 500mm F4.5 dg hsm prime lens. let me know if what you see has issues

Re: sigma lens help 500mm ex hsm dg

paulbrogden10 — Fri, 17 Feb 2017 00:12:09 GMT

Re: sigma lens help 500mm ex hsm dg

Waddizzle — Fri, 17 Feb 2017 01:10:21 GMT

@paulbrogden10 wrote:

That lens looks, terrible. It is in need of repairs. Send it back, for a refund.

Re: error message on canon 1d III on sigma 500mm F4.5

ebiggs1 — Fri, 17 Feb 2017 14:51:27 GMT

Paul,

There were two Sigma 500mm f4.5 lenses, which are nothing short of fantastic. Especially the new one. Which one do you have? The very older one or the current one? I agree it needs to go to Sigma but only if it is the newer one. If it is the older one cut your loses, its not worth the repair costs.

The fact it works on the 7D and not on the 1D Mk III really tells you nothing. And like I have said many times, cleaning the contacts rarely if ever works. There is gold plating on the contacts and it looks like it is pretty chewed up on yours. This does not mean they won't work. But they may not be totally reliable.

If you have the newer version it doesn't need a firmware update since it works with the 7D. Why not just use it on the 7D and be done with it? Or, return it?

Re: error message on canon 1d III on sigma 500mm F4.5

paulbrogden10 — Fri, 17 Feb 2017 20:37:46 GMT

hi this lens is the dg version the later one.

Re: error message on canon 1d III on sigma 500mm F4.5

ebiggs1 — Fri, 17 Feb 2017 21:58:37 GMT

Paul send it to Sigma. This is a great lens. You need to get it sorted.

Re: error message on canon 1d III on sigma 500mm F4.5

Waddizzle — Sat, 18 Feb 2017 03:39:35 GMT

@ebiggs1 wrote:
Paul send it to Sigma. This is a great lens. You need to get it sorted.

If the lens works with a 7D and another body, but not his 1D3, it makes me wonder what the contacts look like on the 1D3.

Re: error message on canon 1d III on sigma 500mm F4.5

paulbrogden10 — Sun, 19 Feb 2017 22:47:35 GMT

heres pics of the contacts on the camera

Re: error message on canon 1d III on sigma 500mm F4.5

paulbrogden10 — Sun, 19 Feb 2017 23:50:00 GMT

above pics taken from canon 1d mk3

Re: error message on canon 1d III on sigma 500mm F4.5

ebiggs1 — Mon, 20 Feb 2017 15:05:40 GMT

I would still send the lens to Sigma. But good lord man clean you cameras! Your photos would really enforce the need for Sigma to do a C&C on the lens. BTW, you need to send the cameras to Canon for a C&C too.

Re: error message on canon 1d III on sigma 500mm F4.5

paulbrogden10 — Thu, 23 Feb 2017 00:50:55 GMT

sent it to sigma will let you know what happens

Re: error message on canon 1d III on sigma 500mm F4.5

paulbrogden10 — Thu, 23 Feb 2017 15:12:23 GMT

here is the repair bill let me know what you think.

Dear Sir / Madam, Further to our acknowledgement confirming receipt of the item returned for repair, we wish to inform you that an estimate has now been formulated. Before proceeding with the repair we would ask you to sign this form in the place provided and return it to the above address. This will enable us to carry out the repair in the shortest possible time. We would point out that unless a proceed of this estimate is received within six weeks or the estimate is not accepted then the equipment will be returned to you unrepaired for a charge of £14.99 inclusive of VAT or the item will be used for spare parts to cover our costs incurred. PLEASE QUOTE OUR REFERENCE NUMBER ON ALL CORRESPONDENCE. Estimate to repair : AF 500mm F4.5 APO EX DG HSM (Canon) Serial Number :

REPLACE INTERUPTER RESET, CHECK & TEST REPAIR IS SUBJECT TO AVAILABILITY OF PARTS.

Repair Tariff Net VAT Total 9 Tariff Number 9 191.66 38.33 229.99

Any one know what a interupter is?