topic Registration of RF-S14-30/4-6.3 IS STM PZ in EF & RF Lenses

Registration of RF-S14-30/4-6.3 IS STM PZ

TWicker2025 — Sat, 03 May 2025 17:05:15 GMT

Wasted over an hour trying to register this lens. It can't be found under either individual or kit. I can find the lens itself, and I can find product support, etc. I just can't register the thing. Canon has the absolutely worst registration pages bar none. The company should (a) be ashamed and (b) fire every one of the lame web page designers and workers that are responsible for this ridiculous site.

This is not the first time I've had a miserable experience with Canon registration. If I didn't have such a large investment in Canon products I would never buy another thing. I'm recommending Sony gear to all of the people starting out with cameras today.

I've attempted to reach out to Canon about the problem but there's no way to email or otherwise contact the company. Because Canon doesn't give a **bleep** about its customers.

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

SamanthaW — Sat, 03 May 2025 17:13:54 GMT

Hello,

There are several ways to reach out, however support is not available on weekends. Since that lens is still listed as pre-order on the website it's likely that it just hasn't been added to the data bank for registration yet. Did you already receive your physical lens?

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

TWicker2025 — Sat, 03 May 2025 18:22:45 GMT

Yes, I have the physical lens and also thought that it might not be listed for registration yet. I had the same problem with the EOS R6Mk2 about a month ago.

I understand lag time in updating and keeping web content current (I've been managing and keeping websites up since 1996) and know that it can be a pain, but I'm seeing the same problems across the landscape (insurance companies, banks and other financial institutions, communication companies and their devices, etc.). I don't think corporate leaders (who generally tend to be older, clueless and proud of it) realize the harm that this visits on brand and reputation. The twenty-somethings that are supposed to be maintaining the sites (and getting overpaid for doing so) don't appreciate the damage they're doing either. It really is a shame.

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

deebatman316 — Sat, 03 May 2025 19:10:58 GMT

Note when using RF-S lenses on Full Frame cameras such as the EOS R6 Mark II. There is a significant reduction in megapixels. In Full Frame mode the camera has all 24 megapixels available. But in 1.6x crop (APS-C) mode the camera can only provide 9.4 megapixels. This is because the lens cannot project an image circle large enough to cover the entire image sensor. Instead in can only cover the center of the image sensor thus reducing megapixels.

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

ebiggs1 — Sun, 04 May 2025 14:35:54 GMT

"Note when using RF-S lenses on Full Frame cameras such as the EOS R6 Mark II. There is a significant reduction in megapixels."

And that has exactly what to do with the OP's issue? 🙄

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

ebiggs1 — Sun, 04 May 2025 14:45:17 GMT

"I have the physical lens and also thought that it might not be listed for registration yet. I had the same problem with the EOS R6Mk2 about a month ago."

Not saying this particular case is a user problem but it's possible and a call to Canon will help 1 (800) 652-2666.

I know its hard when stuff acts up but be patient. They will fix it.

Not that it matters in the least with your very much frustrating experience but I have dozens of Canon gears and never had a registration problem. Give them a call.

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

Stephen — Sun, 04 May 2025 15:46:03 GMT

From what we've been told, this lens hasn't started shipping from Japan yet, and isn't supposed to be available until the end of July.

Can you provide an image of the lens that shows the markings on the lens clearly, like so:

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

TWicker2025 — Mon, 05 May 2025 13:58:53 GMT

Thanks -- never had a problem until lately and I'll ultimately get the lens registered (not sure why, but I haven't registered many of my cameras or lenses so I really shouldn't be that bothered 😀)

I hadn't thought about how many Canon cameras I have (not counting the film versions). My closet runneth over --

EOS 10D, EOS 6D, EOS 7D, EOS 7DMkII, EOS M3, G7XMkII, G9XMkII, EOS R, EOS R6MkII, EOS R8 and an embarrassment of lenses.

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

TWicker2025 — Mon, 05 May 2025 14:13:14 GMT

Interesting -- I ordered the lens as part of a kit on April 9th and it arrived at the end of the month. Here's an image shot with my iPhone

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

ebiggs1 — Mon, 05 May 2025 14:44:25 GMT

" My closet runneth over -- ..."

Me too! 🤗 Way more gear then I need especially at this stage in my life.

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

FloridaDrafter — Tue, 06 May 2025 01:24:23 GMT

Hello, TWicker!

I have the R6 mark II and am curious to know how you control the built-in power zoom of the

RF-S 14-30mm f/4-6.3 IS STM PZ Lens with the camera. The literature I've read suggests that the lens was designed for APS-C cameras, particularly the R50 Z, which has a dedicated zoom control for the PZ lens.

Any info is on this is appreciated.

Newton

Re: Registration of RF-S14-30/4-6.3 IS STM PZ

TWicker2025 — Tue, 06 May 2025 15:59:14 GMT

I should have made clear that while I had trouble registering the R6MkII as well as the RF-S 14-30, I bought the latter as the kit lens with the EOS R 50V. Apparently, the supply of this combination (RF-S 14-30 with the R 50V) is sort of hit and miss right now and I was one of the lucky ones to get mine in April. So, I guess I shouldn't complain about registration woes!