topic Re: RF-S18-45mm F4.5-6.3 IS STM Lens Kit won't retract in EF & RF Lenses

RF-S18-45mm F4.5-6.3 IS STM Lens Kit won't retract

teenaz — Sat, 11 Jan 2025 14:06:50 GMT

Hi, recently purchased a refurbished Canon EOS R100 RF-S18-45mm F4.5-6.3 IS STM Lens Kit. The lens will not retract. It does not move at all. I have tried removing the battery, I have recharged the battery. It has only been used 3 times so it's not a matter of sand or dirt getting stuck in there. Any help is greatly appreciated as this was a Christmas present for my daughter.

Re: RF-S18-45mm F4.5-6.3 IS STM Lens Kit won't retract

jrhoffman75 — Sat, 11 Jan 2025 14:13:37 GMT

@teenaz wrote:

Hi, recently purchased a refurbished Canon EOS R100 RF-S18-45mm F4.5-6.3 IS STM Lens Kit. The lens will not retract. It does not move at all. I have tried removing the battery, I have recharged the battery. It has only been used 3 times so it's not a matter of sand or dirt getting stuck in there. Any help is greatly appreciated as this was a Christmas present for my daughter.

If it was a Canon refurb it has a warranty. Contact Canon.

Re: RF-S18-45mm F4.5-6.3 IS STM Lens Kit won't retract

shadowsports — Sat, 11 Jan 2025 15:39:40 GMT

Greetings,

I'm not clear on the following. Are you saying the lens will not extend or retract when you operate the zoom ring?

The camera does have a custom function on the C.Fn5 menu to automatically retract the lens at power off. If this is unrelated then the advice John is provided would be best. I'm sure Canon will replace the lens if it's not working properly.

Getting support is easy.

https://myprofile.americas.canon.com/us

Start by registering the gear in your My Canon portal. Then give them a call. 1-800-652-2666

Re: RF-S18-45mm F4.5-6.3 IS STM Lens Kit won't retract

teenaz — Sat, 11 Jan 2025 16:33:02 GMT

Hi Rick, thanks for the support. The lens won't move at all. It is completely stuck. It's like it is locked. You can still take pictures but not zoom in or out.

Re: RF-S18-45mm F4.5-6.3 IS STM Lens Kit won't retract

teenaz — Sat, 11 Jan 2025 16:33:27 GMT

Thanks, it is looking like I will need to do that.

Re: RF-S18-45mm F4.5-6.3 IS STM Lens Kit won't retract

Ron888 — Sun, 12 Jan 2025 01:33:14 GMT

"wont move at all- completely stuck"
That lens doesnt have a zoom lock ,so sounds like it's definitely faulty