topic Re: Frozen lens in EF & RF Lenses

RF-S18-45 IS STM lens frozen

WickyWoo — Thu, 12 Dec 2024 15:15:45 GMT

Just bought my first mirrorless camera with two lens as a kit. The 18-45 lens when attached AND when not attached is frozen and will not rotate to focus on subject. The small ring does rotate. The camera is telling me in the screen to "set the lens in the shooting position". It only goes on one way and I don't understand the problem.....The other lens, 55- 210, does rotate. I have no idea what to do and want to learn how to use this camera. I have had cameras in the past and the various lenses never did this. Please help.

Re: Frozen lens

p4pictures — Sat, 07 Dec 2024 20:34:21 GMT

The 18-45 lens can be retracted when it’s not being used to make it smaller in your camera bag. You need to turn the zoom ring from the retracted position to anywhere between 18mm and 45mm to extend the lens to the shooting position.

Re: Frozen lens

stevet1 — Sat, 07 Dec 2024 20:37:46 GMT

WickyWoo,

It sounds like the 18-45 is not properly attached, maybe because of a bent pin or something. Even with that, I would think that your lens zoom ring and focus ring would rotate, even if it's not attached to the camera.

Steve Thomas

Re: Frozen lens

Mike — Sat, 07 Dec 2024 20:43:29 GMT

Welcome to the Canon Community, WickyWoo!

It sounds like the camera and lenses might likely be from the:

EOS R100 RF-S18-45 IS STM + RF-S55-210 IS STM KIT

that we package together. So that the Community members can best consider the issues you've reported, please confirm if those are the correct models of camera and lenses.

We look forward to your reply!

Re: Frozen lens

WickyWoo — Sat, 07 Dec 2024 20:45:37 GMT

The zoom ring will not budge at all. It is just frozen with the small dot lined up with the dot over the Canon printed name on the body of the camera.

Re: Frozen lens

WickyWoo — Sat, 07 Dec 2024 20:46:35 GMT

There is only one way to attach it with the red dots lined up and then rotating the lens to lock it into place so I'm not sure what is happening

Re: Frozen lens

WickyWoo — Sat, 07 Dec 2024 21:07:15 GMT

yes, this is correct. These are the lens that came with the camera body

Re: R100 with Frozen RF-S18-45 IS STM lens

Waddizzle — Sat, 07 Dec 2024 21:22:09 GMT

Welcome!

I think that the zoom and focus rings should be free to rotate when the lens is not attached to the camera. Do they?

Re: R100 with Frozen RF-S18-45 IS STM lens

WickyWoo — Sat, 07 Dec 2024 22:38:31 GMT

When the lens is not attached to the camera, the wider zoom or focus ring does not rotate. Its stuck solid. The smaller mini or fine focus ring does move...

Re: R100 with Frozen RF-S18-45 IS STM lens

Waddizzle — Sat, 07 Dec 2024 23:28:43 GMT

That’s very odd for both lenses to exhibit the same faulty behavior. The zoom control rings are mechanically connected to the lens internals.

The focus control rings on STM lenses are not mechanically connected to the internal lens elements.

I suggest that you contact the vendor or Canon service.

Re: R100 with Frozen RF-S18-45 IS STM lens

WickyWoo — Sat, 07 Dec 2024 23:38:53 GMT

Im sorry, it's only the 18 - 45 lens that is frozen....The larger lens, 55 - 210 is fine. But yes, I will need to call.... as it sounds like this is something very unusual going on.....thank you, to all of you who responded to my question.

Re: Frozen lens

p4pictures — Sat, 07 Dec 2024 23:41:56 GMT

If you position the camera so that the LCD on the back of the camera is facing you, and the lens is facing out in front of you. Turn the zoom ring on the lens to the left (the one with the white dot on in front of the Canon name) until it reaches 18mm.

Here's section of the lens manual to show this...

Re: R100 with Frozen RF-S18-45 IS STM lens

WickyWoo — Mon, 09 Dec 2024 18:12:44 GMT

Hello everyone, I called Canon and was going to send the lens back but as I put on the back cover, the lens moved freely. It now moves freely both on and off the camera. I will keep an eye on it and hopefully this has resolved itself. Thank you all for your help.

Re: R100 with Frozen RF-S18-45 IS STM lens

Ron888 — Mon, 09 Dec 2024 20:42:01 GMT

That was indeed odd.Mine can be zoomed off camera.
Definitely call Canon if it happens again,there may be a fault

Re: R100 with Frozen RF-S18-45 IS STM lens

WickyWoo — Fri, 13 Dec 2024 17:58:20 GMT

As silly as this seems, I do think it was my own fault in not twising the lens hard enough as I was used to a different brand that twists with a softer hand, not that Canon lens is hard to use. I was just so excited, plus an unexpected death in the family, made me a little off....But, I will keep an eye on the lens just to make sure it really is ok. Thank you all for your time in my panic mode....