topic Re: Problem with my 15-45mm Lens on my EOS M50 in EF & RF Lenses

Problem with my 15-45mm Lens on my EOS M50

Niall — Sat, 13 Jun 2020 12:21:37 GMT

Hi everyone,

So I know it's the lens because I tried another lens and it worked perfectly.

So I'll run it through OBS and every 5-10 seconds(approx), the image will freeze for a few seconds, then continue like normal. Just before the video feed unfreezes, the camera itself(or the lens, I'm not sure) will faintly click once or twice.

Any help on fixing the issue would be amazing because to be honest, I can't afford to repair or replace the lens.\

Sincerely,

Niall

Re: Problem with my 15-45mm Lens on my EOS M50

shadowsports — Sat, 13 Jun 2020 13:55:35 GMT

Greetings Niall...

OBS? >> Open Broadcaster Software? Best guess?

"So I know it's the lens because I tried another lens and it worked perfectly" - ok

"unfreezes, the camera itself(or the lens, I'm not sure) " - Is the "noise" coming from the camera or the lens... we cannot be sure either? Sometimes people hear noise or clicking and assume something is broken or wrong. In some cases, this is the lens focusing or adjusting aperture. I can't hear it, so this is speculation. We don't have any history on your equipment, new, used, etc.

The OBS software is 3rd party. It might not work in every hardware senario.

If your lens works normally, it might be fine. I think you should test the lens under normal use, then determine where the problem is. Lens, software, etc.

Re: Problem with my 15-45mm Lens on my EOS M50

Waddizzle — Sat, 13 Jun 2020 15:43:44 GMT

Let's forget about OBS for the moment. Do the camera and lens work properly shooting outdoor photos on a bright sunny day?

Re: Problem with my 15-45mm Lens on my EOS M50

shadowsports — Sat, 13 Jun 2020 17:24:01 GMT

@Waddizzle wrote:
Let's forget about OBS for the moment. Do the camera and lens work properly shooting outdoor photos on a bright sunny day?

Precisely

Re: Problem with my 15-45mm Lens on my EOS M50

Niall — Sun, 14 Jun 2020 05:17:50 GMT

I'm not sure, I'll do some tests here and get back to you on it. I'll also try determine where exactly the sound is coming from. Thanks for both of your replies by the way! 🙂

Re: Problem with my 15-45mm Lens on my EOS M50

Niall — Sun, 14 Jun 2020 06:08:02 GMT

Ok so I tested taking a video in my apartment(it's 2am here therefore no sunny day lol) and it records perfectly. When in OBS I it would still freeze but I put my ear right up to the glass of the lens(kidding! I put it to the side of the lens) and it seems that the sound is coming from where the lens meets the camera and this time it wasn't a click but like a very very low cranking sound. I apologize for the absolutely terrible lack of knowledge at the moment, I am trying to learn all of this.

Re: Problem with my 15-45mm Lens on my EOS M50

Waddizzle — Sun, 14 Jun 2020 10:16:40 GMT

It sounds like the camera and lens are working as they should. But, it does not work the way you expect with OBS. This means that you have an OBS problem, not a Canon problem. Your camera gear actually works as it should.

I suggest that you find an OBS forum and ask your questions there. You should get more responses, and better informed responses, than what you will here in a Canon forum.