topic Re: Buying through a 3rd party. - US warranty eligibility in EF & RF Lenses

Buying through a 3rd party. - US warranty eligibility

RSchump — Sat, 27 Apr 2024 19:33:49 GMT

Looking at buying a new RF lens. Walmart has them on sale. I was wondering if I do purchase through a store in the US, if this item is under the Canon USA warrantee?

Re: Buying through a 3rd party. - US warranty eligibility

shadowsports — Sat, 27 Apr 2024 20:54:51 GMT

Greetings,

If the product is not grey market and is purchased though an authorized canon dealer, not a market place, then it should be covered by a Canon USA US Warranty. Walmart is an authorized dealer. See this list:

https://www.usa.canon.com/content/dam/canon-assets/authorized-dealers/canon-ad-04-15-24.pdf

Re: Buying through a 3rd party. - US warranty eligibility

RSchump — Sat, 27 Apr 2024 21:09:37 GMT

I have seen suggestions that Walmart may be authorized, but it is just a storefront for another unauth. carrier, Walmart is just channeling the money? So, I am confused. Also how can you tell if an item is grey market. On top of that, I have seen responses from Adorama that even if grey market, Canon USA will honor if you have a receipt from the US store for proof.

Re: Buying through a 3rd party. - US warranty eligibility

zakslm — Sat, 27 Apr 2024 21:15:18 GMT

Are you buying from Walmart in the store or through their Walmart Marketplace online? The reason I ask is their marketplace appear to me to operate similar to Amazon Marketplace where the actual seller sells through Walmart but the item is not sold by Walmart.

If as Rick says, the party listed as the "sold and shipped by" party is not on the list as an authorized seller, then it may be a gray market item.

Re: Buying through a 3rd party. - US warranty eligibility

RSchump — Sat, 27 Apr 2024 21:31:00 GMT

Was finally able to get ahold of Canon. Though Walmart is an authorized Dealer , they are not the Shipping company and that company is not authorized. So no warrantee is avail. through that market path.

Re: Buying through a 3rd party. - US warranty eligibility

Waddizzle — Sat, 27 Apr 2024 21:34:55 GMT

Be aware that some Canon Factory Authorized Dealers do sell grey market gear right along side Canon USA factory backed warrranty gear. But, they tell yo about it up front.

Grey market items have a “guarantee” from the retailer, which is not exactly the same as a warranty. In my experience, a guarantee means refund or replace. Warranty usually means they perform repairs, too.

Re: Buying through a 3rd party. - US warranty eligibility

shadowsports — Sun, 28 Apr 2024 00:38:20 GMT

Thanks guys, for the replies. 😊

@RSChump,

I buy my gear from 2 sources. Canon or B&H.

I have a couple of credit cards that offer tax incentives for Canon purchases. My tax rate is almost 9.5% They charge for sunshine here. So one of the last places you are ever going to see me buying camera gear is BestBuy. 🤣