topic Re: Play in Canon RF 100-500 Tripod collar in EF & RF Lenses

Play in Canon RF 100-500 Tripod collar

Gwenniedi — Thu, 29 Feb 2024 13:52:20 GMT

I’ve had a significant problem with slippage of the newly designed tripod collar. Specifically the RF 100-500 lens. (But also RF 70-200 2.8) i took the 100-500 into Canon repair. They had to replace the collar but when I picked it up I was told expect some play in it. 🤔 🙄 I assume many have had the same problem. Does the community know of a fix?

Re: Play in Canon RF 100-500 Tripod collar

Hazel_T — Fri, 01 Mar 2024 23:21:41 GMT

Hi Gwenniedi,

I'm sorry to hear you're having issues with the tripod collar on your lenses. It is normal for there to be some play in the tripod collar to allow some movement of the collar and lens when they are being transported. That helps reduce the chance of the tripod collar and lens barrel getting damaged. So if you hold the lens in place and move the tripod collar you would see some play there.

When you have the tripod collar mounted on a tripod, position the camera and lens in the orientation you want, and tighten the lock screw the lens should stay in place in that case. Is the issue you're having that you try to lock in the orientation of the lens, but the lens is still rotating even with the lock engaged?

Re: Play in Canon RF 100-500 Tripod collar

shadowsports — Sat, 02 Mar 2024 14:07:43 GMT

Greetings,

I own both of these lenses also. I've not had the retention or shifting issues described by others. The collars are slightly different. The ways the cams engage on the clasps. You should check these before each use for your own piece of mind. Please provide answers to Hazel_T's questions when you have a chance 😉

The collar retention on my 70-200 is super snug. Its so tight that I would have to put an undesired (excessive) amount of force on the lens for it to rotate.

My 100-500 is slightly less snug, but still holds without rotating. It has a slightly different pads inside the collar which I can tell will eventually compress to the point where I may want to replace them.

Canon has a great parts dept.

Canon Parts Dept
Canon Parts Order Desk at (866) 481-2569
Weekdays from 9 AM - 7 PM, ET.

Lenses have a 1 yr warranty (including the collar) and if you have a CarePak, even longer. Don't hesitate to ask for help if you think something isn't working like you think it should.

Re: Play in Canon RF 100-500 Tripod collar

Gwenniedi — Sat, 02 Mar 2024 15:29:57 GMT

I still have issues with the slippage. Not as bad as before. Previously there was almost no lock and the collar just turned.

Re: Play in Canon RF 100-500 Tripod collar

shadowsports — Sat, 02 Mar 2024 15:50:34 GMT

Greetings,

If the collar is properly engaged and tight, I'd follow the suggestions I provided. Contact support for inspection and evaluation, or inquire about replacement pads.

Re: Play in Canon RF 100-500 Tripod collar

mikeaff — Wed, 01 May 2024 20:37:14 GMT

I had ordered the replacement pads and wanted to know if you remove the original pads or just put the new pads over them. I just spent 30 minutes on the phone with Canon "tech support" and they couldn't answer the question. They also told me that Illinois is not a "right to repair state" so they weren't sure they could give me the instructions even if they had them. Ridiculous. Does anyone know if you remove the original pads or just apply the new pads right over them? Thanks

Mike

Re: Play in Canon RF 100-500 Tripod collar

RobertZurfluh — Thu, 12 Dec 2024 22:43:17 GMT

I have the same issue. It's a bit annoying really. I like to shoot pics of the moonrise / moonset over Manhattan, and after getting my composition and getting the horizon straight I don't want that to change. It is too loose to feel secure. I found a replacement by Leofoto CFC-01. I ordered it. Let's see if it's tight. Disappointed that Canon could not get a locking collar on there like my old Sigma 60-600 had.

Re: Play in Canon RF 100-500 Tripod collar

RobertZurfluh — Wed, 18 Dec 2024 16:44:41 GMT

Got the Leofoto Lens Collar. Amazing product. Very happy with it. Locks down tight. Arca compatible foot. :). Problem solved.

Re: Play in Canon RF 100-500 Tripod collar

Peter_Vit — Wed, 12 Feb 2025 08:38:02 GMT

Same here, got a new ring, the same story.

The technician in the shop suggested to add ab addional layer of felt. He ordered the item from Canon. Should get it this week. I will let you now how didvit do.

Re: Play in Canon RF 100-500 Tripod collar

djcmcfarlane — Sun, 16 Nov 2025 00:54:24 GMT

First of all, thanks to all the contributors to this thread. Frustratingly, I too am suffering from the same problem and the solution and process advised by Canon Australia. I did not want to risk loss or damage by sending both lens and mount to Canon Service - seems like overkill to me for an issue that should not even exist given this is a pro L lens. Totally unacceptable in my view for a lens I bought only 12 months ago.

Decided to try out an iShoot for AUD50 as opposed to the suggested Leofoto recommended above (AUD169). It arrived today and I can confirm it locks down fully with a couple of twists of the knob AND has an Arca compatible plate - perfect!

Re: Play in Canon RF 100-500 Tripod collar

RobertZurfluh — Sun, 16 Nov 2025 13:36:27 GMT

I did invest in the very expensive ReallyRightStuff collar a couple of weeks ago and it is fantastic. So good that I bought another one for the 70-200 lens. https://reallyrightstuff.com/lca-51-collar-and-foot/. But super pricey.