topic Re: Cannot register used Canon lens. "Serial number already registered" in EF & RF Lenses

Cannot register used Canon lens. "Serial number already registered"

vincedean — Sun, 16 Apr 2023 17:33:01 GMT

I am trying to register a Canon lens which I purchased used some years ago, but the web site tells me "Serial number already registered." This is not surprising. I purchased the lens used from a camera rental company which was probably conscientious about registering its gear.

My question is: How I can register this lens and get it serviced? The lens is an older model, EF-S 17-55 1:2.8, which I bought used in 2013. I assume that Canon will service this lens if I can clear up the registration.

Can anyone help?

Re: Cannot register used Canon lens. "Serial number already registered"

Stephen — Sun, 16 Apr 2023 17:43:44 GMT

I'm sending you a direct message.

Re: Cannot register used Canon lens. "Serial number already registered"

Stephen — Sun, 16 Apr 2023 19:24:45 GMT

This should be resolved. Go ahead and try to register the lens in your My Canon Account now! 😊

Re: Cannot register used Canon lens. "Serial number already registered"

Qbert1000 — Sun, 03 Dec 2023 08:24:41 GMT

Hi, Stephen! Same thing for me. Could you help?

Re: Cannot register used Canon lens. "Serial number already registered"

zeevee — Mon, 22 Jan 2024 16:05:03 GMT

Could you please help me as well. Just bought a refurbished RF 35mm but cannot register under my account. Thanks