topic Re: Lens support help - maintenance AND repair - live support? in EF & RF Lenses

Lens support help - maintenance AND repair - live support?

Jolie48 — Sat, 15 Oct 2022 15:40:45 GMT

Hello! I would like to get a lens repaired and have the lens and my camera cleaned. The choices on the website seem to make me choose between the two and, further, I would prefer to speak to a live person and ask some questions. Is there a way to access live support? Thank you, and apologies if I have missed something obvious.

Re: Support help - maintenance AND repair - live support?

shadowsports — Sat, 15 Oct 2022 15:39:17 GMT

Greetings,

I would suggest logging into My Canon.

MyCanon

Register your products, then check support/repair options. Phone # 800-OK-CANON (800-652-2666) Note, I believe Canon is closed on the weekends.

Re: Lens support help - maintenance AND repair - live support?

ebiggs1 — Mon, 17 Oct 2022 14:59:04 GMT

I doubt seriously you can talk to the repair person. You can talk to a customer support person that answers generic questions but not in a technical way like a service tech.

Your request is simple though. Just ask for a C&C on both the camera and lens. If there are any known issues include a detailed letter with the camera and/or lens. You will get an estimate before they proceed.

Re: Lens support help - maintenance AND repair - live support?

Jolie48 — Mon, 17 Oct 2022 15:04:21 GMT

Thank you very much - I will give that a try!

Re: Lens support help - maintenance AND repair - live support?

ebiggs1 — Mon, 17 Oct 2022 15:30:11 GMT

C&C = Clean and check.