topic Re: UNREGISTER A LENS in EF & RF Lenses

UNREGISTER A LENS

NancyK — Tue, 06 Sep 2022 18:44:36 GMT

I mistakenly registered a lens that I want to return. There is no delete options on my account where my product are registered. Please don't suggest the 800 number. I have called it at least 4 times and can't get to the problem without speaking to someone and they will not give me that option. What is up at Canon? Never had such difficulty in all the years I have used them. I would like to unregister product before returning in case I need something else off the box or lens. Thanks in advance. Nancy

Re: UNREGISTER A LENS

jrhoffman75 — Tue, 06 Sep 2022 18:58:47 GMT

It may be different on the CPS site, but if I select the option to add a product the ability to delete existing products appears.

Re: UNREGISTER A LENS

NancyK — Tue, 06 Sep 2022 21:16:12 GMT

Thanks! I will try registering another lens and see if that option pops up.

Re: UNREGISTER A LENS

NancyK — Tue, 06 Sep 2022 21:28:46 GMT

It didn't work but thanks anyway!

Re: UNREGISTER A LENS

jrhoffman75 — Tue, 06 Sep 2022 23:59:47 GMT

When you see your products displayed can you click on the item?

Does a page similar to this show up?

Can you click on the trash can?

Re: UNREGISTER A LENS

NancyK — Fri, 09 Sep 2022 01:30:14 GMT

Thanks , I never noticed the trashcan. I will check it .