topic Re: Canon EF 75-300mm Lens Twists But Doesn't Actually Zoom in EF & RF Lenses

Canon EF 75-300mm Lens Twists But Doesn't Actually Zoom

L303BRK — Wed, 14 Sep 2022 20:30:32 GMT

Hiya.

I'm having an issue with my Canon EF 75-300mm lens, I've had it since November 2021, the camera body is a Canon EOS4000D. I always try and be as gentle as possible when it comes to placing it, and have never dropped it or hit it off of anything.

I went out today and as I went to take a photo I noticed the focus on the lens wouldn't work, nor would the zoom, I found that the barrel of the lens can still twist as normal, but it was a bit more loose than usual, and I heard a rattling noise when I moved it slightly, it sounded like a small piece of plastic or a screw rattling around inside.

I don't have any specialist equipment required to do any maintenance and can't afford to buy a new one or even just to get it fixed, so if its a complicated issue then please let me know.

Any replies appreciated, thank you so much in advance.

Re: Canon EF 75-300mm Lens Twists But Doesn't Actually Zoom

kvbarkley — Wed, 14 Sep 2022 20:32:06 GMT

*Any* repair of a lens is a complicated issue. You will need to contact Canon to see how much it will cost to look at it.

Unlike the 18-55, there is no easy way to "pop" it back into joint.

Re: Canon EF 75-300mm Lens Twists But Doesn't Actually Zoom

L303BRK — Wed, 14 Sep 2022 20:38:07 GMT

Thank you for the reply, I will do, daft question but how do I contact Canon?

I would assume via email.

Re: Canon EF 75-300mm Lens Twists But Doesn't Actually Zoom

Tronhard — Wed, 14 Sep 2022 20:54:04 GMT

I am sorry to say that I suspect you will find that the cost of fixing this lens is greater than the value of the lens, which is arguably one of Canon's worst optics. That said, it never hurts to ask.
To call their tech support, phone 1-800-OK-Canon

Re: Canon EF 75-300mm Lens Twists But Doesn't Actually Zoom

jrhoffman75 — Wed, 14 Sep 2022 23:30:06 GMT

What country are you in? Since you said "daft" I think perhaps not USA.

Re: Canon EF 75-300mm Lens Twists But Doesn't Actually Zoom

ebiggs1 — Thu, 15 Sep 2022 14:44:05 GMT

"... it was a bit more loose than usual, and I heard a rattling noise when I moved it slightly, it sounded like a small piece of plastic or a screw rattling around inside."

That is the tell-tail fact. It isn't worth fixing which it obviously needs. Look for a good working used lens. Your least expensive option, IMHO.