topic RF 24-70 lens zoom ring is not smooth in EF & RF Lenses

RF 24-70 lens zoom ring is not smooth

wkf94025 — Sat, 02 Jul 2022 23:51:32 GMT

Bought this lens from B&H in late May. Now > 30 days since purchase. Shot a bunch of video with it this week, zooming in and out of the subject action (sport). It's not smooth. What would you do about that? I haven't called B&H yet.

Re: RF 24-70 lens zoom ring is not smooth

Tronhard — Sun, 03 Jul 2022 00:48:22 GMT

First call B& H and if they can't help you , contact Canon at 1-800-OK-Canon for tech support. Your lens should be under warranty.

Re: RF 24-70 lens zoom ring is not smooth

shadowsports — Sun, 03 Jul 2022 03:45:03 GMT

Hi,

What body are you shooting with? I just purchased this lens also. From B&H, same as you. It's my first RF lens. What isn't smooth about your zoom? I'll try to compare it with mine.

Re: RF 24-70 lens zoom ring is not smooth

wkf94025 — Sun, 03 Jul 2022 10:27:13 GMT

Rick, the body is R5, new in April. Where in Bay Area are you? I am in Menlo Park.

Re: RF 24-70 lens zoom ring is not smooth

shadowsports — Sun, 03 Jul 2022 14:28:33 GMT

Greetings,

I'm in Pacifica. My R5 C is also a recent purchase. It arrived in early June.