topic Re: Canon 24-70mm repair in EF & RF Lenses

Canon 24-70mm repair

Ricki — Mon, 28 Mar 2022 20:15:41 GMT

My camera and lens and I went for a quick swim last fall. Luckily my camera is sealed and it didn't get damaged with the lake water, but the 24-70mm lens quit working. Does anyone know if Canon can fix or do something with it? The camera shop in Roseville CA says since its electronic, the stuff got wet.

Any help would be appreciated. Im an amateur photographer just trying to make some memories for folks.

Thank you

Re: Canon 24-70mm repair

shadowsports — Tue, 29 Mar 2022 03:40:26 GMT

Greetings,

Canon has not made a waterproof SLR, DLSR or Mirrorless body's to date. Maybe with a housing, but not one that is swim proof on its own. If your body got submerged and it still works at all, you are a lucky ~~man~~ lady. I find it hard to believe.

If it were me, I'd replace the lens. Why, because I suspect as it gets taken apart... (every single piece) that the cost in time and materials will exceed the cost of a new lens. But you can always try.

This is where it starts:

Canon U.S.A., Inc. | Service Request

Re: Canon 24-70mm repair

Ricki — Mon, 28 Mar 2022 22:10:02 GMT

Thanks Rick!! PS, Im a lady 🙂

Re: Canon 24-70mm repair

ebiggs1 — Tue, 29 Mar 2022 16:41:42 GMT

You are a very lucky lady.....at least so far. Sorry to be a messenger of bad news but the water can do damage as time goes by. You did not mention which Canon camera you took for a swim. Some are pretty well weather sealed. Some have no weather sealing at all. (weather sealing, not waterproof)

I went through hurricane Ivan and might as well have taken a dive in a lake. But both my camera and lens as well as me survived! Canon will almost not touch gear that has gotten completely wet because of damage that is unforeseen and the cost to replace all the possible damaged parts.

If the camera is an important part of your life it is time to consider replacing both ti and the lens. And, no, I no longer have the hurricane Ivan camera and lens although it worked. My need is greater and not worth the risk.

Re: Canon 24-70mm repair

Ricki — Tue, 29 Mar 2022 16:54:40 GMT

Hi, Good Morning

I have the Canon 7D. Its still working 5 months later, so I feel blessed., I do have a back up Canon to use. I'm saving for the R5 or R6.

Thank you so much for your input 🙂

Ricki

Re: Canon 24-70mm repair

ebiggs1 — Tue, 29 Mar 2022 16:58:27 GMT

Ricki the 7D is a wonderful camera and has a significant amount of weather sealing. Let's hope it worked! It was Canon's answer to a full on professional level crop sensor model. Very good cameras, I had two of them.

Re: Canon 24-70mm repair

shadowsports — Wed, 30 Mar 2022 02:05:20 GMT

Noted and corrected.