topic Re: 70-300 mm lens dropped, no longer will take pics, any ideas? in EF & RF Lenses

70-300 mm lens dropped, no longer will take pics, any ideas?

r4home — Sat, 08 Jun 2013 20:01:13 GMT

Lens was dropped about 30" while inside a padded case Now it will not take any pics. io get no error messegaes. t will still manualy focus and zoom. Any ideas?

Re: 70-300 mm lens dropped, no longer will take pics, any ideas?

r4home — Sat, 08 Jun 2013 20:33:33 GMT

UPDATE! I got the camera to take a pic with the lens. However, only in manual focus mode. It will not auto focus. So, I guess the auto focus does not work and needs repair. Anybody got recommendations?

Re: 70-300 mm lens dropped, no longer will take pics, any ideas?

ScottyP — Sat, 08 Jun 2013 21:59:44 GMT

Did you try clicking the AF/MF switch back and forth a few times? Low tech, but worth trying.

Re: 70-300 mm lens dropped, no longer will take pics, any ideas?

Mykolas — Tue, 11 Jun 2013 10:57:18 GMT

Hi r4home!

Thank you for posting.

I agree with ScottyP here. Moving the AF/MF switch between the two settings a few times and stopping on AF may clear this up. You may also try cleaning the contacts on the lens and camera using a soft microfiber cleaning cloth. If the lens still does not autofocus, it may need to be serviced.

To start the repair process, you'll need to complete a Repair Request on our website.

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