topic Re: my 16-35 f 2.8 broke, need suggestions in EF & RF Lenses

my 16-35 f 2.8 broke, need suggestions

nicknoyes_photo — Wed, 13 Dec 2017 15:25:25 GMT

So I have the 16-35 mark 1, it took a spill this summer. It still works fine, the glass and everything is intact, but the threds to screw filters in got dented in a little. I can still get filters on there, but they don't screw on very well. I contacted Canon about repairing it and they said because it is the mark 1, it is to old to repair. Any suggestions of places to get it repaired?

Re: my 16-35 f 2.8 broke, need suggestions

RobertTheFat — Wed, 13 Dec 2017 16:22:16 GMT

I'd suggest you live with it unless/until you can afford a new lens. You'd never be able to sell a lens that's been dropped that hard, even if it weren't an obsolete model. So in effect you'd be throwing good money after bad.

Re: my 16-35 f 2.8 broke, need suggestions

ebiggs1 — Wed, 13 Dec 2017 16:41:49 GMT

Midwest Camera Repair. Google that. They will fix it.

Re: my 16-35 f 2.8 broke, need suggestions

nicknoyes_photo — Wed, 13 Dec 2017 18:27:54 GMT

thanks for the feedback, that was my thought, but I figured maybe fixing it would lead to making is sellable down the road. Just not in a place to spend a couple grand on a lens right now.

Re: my 16-35 f 2.8 broke, need suggestions

nicknoyes_photo — Wed, 13 Dec 2017 18:28:12 GMT

thank you, I will look them up

Re: my 16-35 f 2.8 broke, need suggestions

Tim — Thu, 03 May 2018 21:34:12 GMT

Hello nicknoyes_photo,

Since we're unable to service the lens, another option would be the Canon Upgrade Program. The Canon Upgrade Program allows you to replace your non-functioning product. All refurbished equipment offered through this program carries a full one year limited warranty.

If you'd like to take part in the Canon Upgrade Program please call our Pre-Sales and Accessories department at (866) 443-8002 seven days a week, 8am to Midnight. Please let them know you have been working with online-support and that your equipment has been deemed out of service life. Please have the serial number of your product at the time of your call.

Re: my 16-35 f 2.8 broke, need suggestions

nicknoyes_photo — Fri, 04 May 2018 00:54:24 GMT

I appreciate the offer. I called when this was fitst posted. They offered a 20 gollar disocount for me. Which honesly doesn't do much for a 2,000 dollar lens.

Re: my 16-35 f 2.8 broke, need suggestions

shadowsports — Fri, 04 May 2018 04:07:55 GMT

If the repair option doesn't pan out.... Suggest you consider a refurb. mkII or III are both excellent. Very happy with mine, same 1 yr warranty. I had my reservations the first time (first lens).. but no more. Save a few bucks and get the gear you want.

Re: my 16-35 f 2.8 broke, need suggestions

ebiggs1 — Fri, 04 May 2018 15:09:45 GMT

"...but the threds to screw filters in got dented in a little..."

This really isn't s big deal. They may be able to repair what you have and not need any new parts. I have done it before myself.

Another option. Get a high quality clear lens filter and put it on and leave it on.