https://community.usa.canon.com/t5/EF-RF-Lenses/Has-anyone-had-to-repeatedly-pay-for-Canon-to-fix-the-same/m-p/48843#M19158 <P>I have had my Canon EF 24 - 70 2.8L fixed by Canon repair centers for the same issue on four previous occasions and this repair would make the fifth time. &nbsp;They has lost my records prior to 2012 which included a under warranty repair and a repair that was near $300. &nbsp;In the last year alone, I had it repaired in November 2012 for almost $500. &nbsp;I sent it back for the same problem in June and it was one month past my warranty, so they repaired it as a courtesy, but wouldn't offer a warranty for their work. &nbsp;I have returned it again based on my conversation with customer service and they want me to pay again for the same out of focus problem. &nbsp;I have asked them does the continued repairs for the same problem mean that the lens is irreparable. &nbsp;They said no, that's not the case. &nbsp;But they can't or won't explain to me why I continue to have the same problem. &nbsp;When they fix it this time, they told me to check it and make sure that it's working correctly. &nbsp;Isn't that they're job for the money that I am repeatedly paying them? &nbsp;Are there any other Canon customers who have suffered at the hands of Canon repair service as I have? &nbsp;What can I do about this repeated problem? &nbsp;I don't have the money to continously shell out to Canon for a repair that they don't seem to be correcting properly.</P> Thu, 14 Nov 2013 06:21:32 GMT SoloC32 2013-11-14T06:21:32Z https://community.usa.canon.com/t5/EF-RF-Lenses/Has-anyone-had-to-repeatedly-pay-for-Canon-to-fix-the-same/m-p/48843#M19158 <P>I have had my Canon EF 24 - 70 2.8L fixed by Canon repair centers for the same issue on four previous occasions and this repair would make the fifth time. &nbsp;They has lost my records prior to 2012 which included a under warranty repair and a repair that was near $300. &nbsp;In the last year alone, I had it repaired in November 2012 for almost $500. &nbsp;I sent it back for the same problem in June and it was one month past my warranty, so they repaired it as a courtesy, but wouldn't offer a warranty for their work. &nbsp;I have returned it again based on my conversation with customer service and they want me to pay again for the same out of focus problem. &nbsp;I have asked them does the continued repairs for the same problem mean that the lens is irreparable. &nbsp;They said no, that's not the case. &nbsp;But they can't or won't explain to me why I continue to have the same problem. &nbsp;When they fix it this time, they told me to check it and make sure that it's working correctly. &nbsp;Isn't that they're job for the money that I am repeatedly paying them? &nbsp;Are there any other Canon customers who have suffered at the hands of Canon repair service as I have? &nbsp;What can I do about this repeated problem? &nbsp;I don't have the money to continously shell out to Canon for a repair that they don't seem to be correcting properly.</P> Thu, 14 Nov 2013 06:21:32 GMT https://community.usa.canon.com/t5/EF-RF-Lenses/Has-anyone-had-to-repeatedly-pay-for-Canon-to-fix-the-same/m-p/48843#M19158 SoloC32 2013-11-14T06:21:32Z https://community.usa.canon.com/t5/EF-RF-Lenses/Has-anyone-had-to-repeatedly-pay-for-Canon-to-fix-the-same/m-p/48905#M19159 <P>I have&nbsp;a&nbsp;buddy with a 24-70mm and, yes, it is the same as you. However, I have never needed service. Neither of us are particularly 'easy' on our equipment, so that isn't it.</P> Thu, 14 Nov 2013 14:32:20 GMT https://community.usa.canon.com/t5/EF-RF-Lenses/Has-anyone-had-to-repeatedly-pay-for-Canon-to-fix-the-same/m-p/48905#M19159 ebiggs1 2013-11-14T14:32:20Z https://community.usa.canon.com/t5/EF-RF-Lenses/Has-anyone-had-to-repeatedly-pay-for-Canon-to-fix-the-same/m-p/48911#M19160 <P>Hi SoloC32!</P><P>&nbsp;</P><P>We've sent you a private message! Please be sure to check your inbox by clicking the little red envelope at the top right corner of this window!</P><P>&nbsp;</P><P>Have a great day!</P> Thu, 14 Nov 2013 15:41:52 GMT https://community.usa.canon.com/t5/EF-RF-Lenses/Has-anyone-had-to-repeatedly-pay-for-Canon-to-fix-the-same/m-p/48911#M19160 Stephen 2013-11-14T15:41:52Z