topic Re: Problem with 18-135mm IS in EF & RF Lenses

Problem with 18-135mm IS

bjarnidk — Wed, 12 Feb 2014 22:48:57 GMT

I'm having a problem when focusing with my 18-135mm IS lens. At a certain point (around mid-zoomed), when I manually focus the image, the image will jump/tilt slightly in the viewfinder. This is highly annoying... The problem happens both with IS on or off and in AF or MF. It doesn't happen if I look DIRECTLY up into the ceiling and try to replicate the problem.

EDIT: After some reading and watching a video on the problem at http://www.youtube.com/watch?v=dl5uwgRo-Ew I see that this is a production error. Can I send the lens back to Canon and will you pay the shipping (international) and repairs for me?

Re: Problem with 18-135mm IS

ebiggs1 — Thu, 13 Feb 2014 15:08:16 GMT

"Can I send the lens back to Canon and will you pay the shipping (international) and repairs for me?"

This is a Canon public forum. It isn't the place to get that answer as none of us work for Canon. Possibly a Canon rep will sign in.

Re: Problem with 18-135mm IS

Crista — Thu, 13 Feb 2014 16:11:45 GMT

Hi bjarnidk!

Welcome to the Canon Forum, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please visit http://www.canon.com and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.