topic Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM in EF & RF Lenses

EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

kosta99 — Fri, 04 Dec 2020 18:53:46 GMT

Hello guys, I recently bought the above lenses from Greece and when I received them all the details on the box removed, like the serial number, then I tried to check the serial numbers using this link https://www.canon.co.uk/about_us/serial-number-checker/ but it says " The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area "

is there any way to check the authentication of these lenses?

Thank You.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

Waddizzle — Fri, 04 Dec 2020 19:51:32 GMT

@kosta99 wrote:
Hello guys, I recently bought the above lenses from Greece and when I received them all the details on the box removed, like the serial number, then I tried to check the serial numbers using this link https://www.canon.co.uk/about_us/serial-number-checker/ but it says " The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area "

is there any way to check the authentication of these lenses?
Thank You.

You just did. You must have gotten them at a deep discount from a vendor that was not a factory authorized dealer. I do not think Canon UK would honor any warranty service. They are fine as long as they keep working.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

kosta99 — Fri, 04 Dec 2020 20:10:41 GMT

@Waddizzle wrote:
@kosta99 wrote:
Hello guys, I recently bought the above lenses from Greece and when I received them all the details on the box removed, like the serial number, then I tried to check the serial numbers using this link https://www.canon.co.uk/about_us/serial-number-checker/ but it says " The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area "

is there any way to check the authentication of these lenses?
Thank You.
You just did. You must have gotten them at a deep discount from a vendor that was not a factory authorized dealer. I do not think Canon UK would honor any warranty service. They are fine as long as they keep working.

I see I did not get a real deep discount though, this is from a reputable shop called Adorama, I thought they are authorized resellers, I was worried because of the packaging, the box was damaged and stuff, I am planning to call them tomorrow anyway but I thought first I get all the information I can from the net so I have an idea how to speak with them, Thanks a lot for your reply.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

SBK — Fri, 04 Dec 2020 20:31:03 GMT

Adorama is present in Greece too ?

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

kosta99 — Fri, 04 Dec 2020 21:18:04 GMT

@SBK wrote:
Adorama is present in Greece too ?

Not sure exactly the same chain but I guess they can't use the Name if they weren't right?

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

ebiggs1 — Sun, 06 Dec 2020 14:59:41 GMT

I doubt there is any US protection for Adorama in Greece. If you contact the New York store ask to speak to Helen Oster.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

shadowsports — Sun, 06 Dec 2020 14:11:38 GMT

Adorama is a US based company located in NYC. They do ship world wide, but do not have a store or affilliates in Greece I am aware of.

I suspect this company is using the same name, but they aren't the same organization.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

kosta99 — Thu, 10 Dec 2020 18:51:36 GMT

Guys, Thank you all for the replies, I just have one more question, I bought the lenses a week ago and today I tried to use them, the problem is even when I mount and unmount slowly there was a rattling sound inside,RF 24-105 IS f4 USM has the worst rattling sound, it's like something is broken and moving freely inside. EF 70-200 has it too but not so much. Since I owned a 24-135 IS USM before this was my dream lenses at the moment, I would highly appreciate any of your help if any of you had this experience.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

Waddizzle — Thu, 10 Dec 2020 20:08:51 GMT

I have the 70-200, and it does not rattle. I do not have any lenses that rattle. It is peculiar that not one, but two lenses rattle.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

kosta99 — Thu, 10 Dec 2020 20:22:47 GMT

@Waddizzle wrote:
I have the 70-200, and it does not rattle. I do not have any lenses that rattle. It is peculiar that not one, but two lenses rattle.

That is why I'm afraid, I think it's better to go there and ask them, the only problem is due to covid lockdown shops in Greece do their business all online, but I have to find a way, Thanks, Mate.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

ebiggs1 — Fri, 11 Dec 2020 06:54:00 GMT

There is a high probability your lenses are faulty. They should be returned ASAP.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

kosta99 — Fri, 11 Dec 2020 09:06:21 GMT

@ebiggs1 wrote:
There is a high probability your lenses are faulty. They should be returned ASAP.

I will call them and give an update here so if anyone else having the same problem can have a better idea.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

ebiggs1 — Fri, 11 Dec 2020 16:47:44 GMT

Sounds like the plan!

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

SBK — Fri, 11 Dec 2020 18:49:13 GMT

Unfortunately, sometimes, when prices are too good to be true, one may fall for it. Hope it's not your case. But i fell for it in the past and got burned. As of yesterday, I saw an ebay new vendor selling the Canon EF 135mm f2 L for $700 ... brand new.

Very tempted ... but I'll skip.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

kosta99 — Sat, 12 Dec 2020 15:08:29 GMT

@SBK wrote:
Unfortunately, sometimes, when prices are too good to be true, one may fall for it. Hope it's not your case. But i fell for it in the past and got burned. As of yesterday, I saw an ebay new vendor selling the Canon EF 135mm f2 L for $700 ... brand new.
Very tempted ... but I'll skip.

Thank you, it's not cheap or a heavy discount here mate, it's about 50 Euros less than other shops.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

Waddizzle — Sat, 12 Dec 2020 17:29:20 GMT

@kosta99 wrote:
@SBK wrote:
Unfortunately, sometimes, when prices are too good to be true, one may fall for it. Hope it's not your case. But i fell for it in the past and got burned. As of yesterday, I saw an ebay new vendor selling the Canon EF 135mm f2 L for $700 ... brand new.
Very tempted ... but I'll skip.

Thank you, it's not cheap or a heavy discount here mate, it's about 50 Euros less than other shops.

Pay the extra 50 Euros, and get a factory backed warranty, as well as, Canon repair services after the warranty expires.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

John_SD — Sat, 12 Dec 2020 20:16:28 GMT

@ebiggs1 wrote:
If you contact the New York store ask to speak to Helen Oster.

Ernie, I have read online that Helen is no longer at Adorama. I think she resigned over a year ago under somewhat regrettable circumstances.

I've purchased several items from Adorama over the years, the most recent being my EOS RP kit about a month ago. I didn't deal with Helen, but have heard nothing but good about her.

Re: EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

ebiggs1 — Sat, 12 Dec 2020 20:18:36 GMT

Oh, sorry to hear, she was great.