topic Re: Canon 100-400 lens in EF & RF Lenses

Canon 100-400 lens shows up as a Tamron

thirdherd — Tue, 05 Sep 2023 13:20:07 GMT

I posted some photos I took with my Canon 100-400 lens my on Smugmug site. I accessed the details of the image later and it's recorded as taken with a Tamron 100-400 lens. The lens is clearly marked Canon so why the descrepency? The camera model is recored correctly so either their software doesn't recognize the lens or I've had the bait & switch pulled on me which I don't think B&H would do. Any explanations?

Re: Canon 100-400 lens

shadowsports — Sun, 13 Oct 2019 22:08:04 GMT

B&H is 100% reputable, period, end of story. The issue you describe is related to the Smugmug website, nothing more.

Your lens is Canon, no doubt.

Re: Canon 100-400 lens

ebiggs1 — Tue, 15 Oct 2019 13:22:27 GMT

"I've had the bait & switch pulled on me which I don't think B&H would do."

They wouldn't so you need to look elsewhere for the issue.

Re: Canon 100-400 lens

Tronhard — Tue, 15 Oct 2019 17:52:33 GMT

Perhaps I am misunderstanding your intent, but did you suspect that B&H sold you a Tamron 100--400 lens instead of a Canon 100-400. I would find that very hard to understand as the lenses look COMPLETELY different: in size and colour.

As you can see in the image below with the Canon right beside the Tamron.

Source: The Digital Picture review

Re: Canon 100-400 lens

thirdherd — Tue, 15 Oct 2019 18:07:28 GMT

No, I do not suspect B&H of anything. I just wondered why the info on my photos identifys the lens as Tamron as opposed to Canon. As stated the lens is marked Canon as was the box and all the paperwork.

Re: Canon 100-400 lens

Tronhard — Tue, 15 Oct 2019 18:10:13 GMT

I was perplexed by the comment "I've had the bait & switch pulled on me which I don't think B&H would do".

Re: Canon 100-400 lens

ebiggs1 — Tue, 15 Oct 2019 21:38:44 GMT

"... I do not suspect B&H of anything."

B&H is one class act. All retailers should be as good. Some of the other big NY houses are just as good or at least almost as good. Adorama and Roberts, KEH, to just name a few. I have bought so much gear, I have used almost everybody possible but I prefer these mentioned stores.

What I wondered from your post was why you didn't immediately suspect the web provider, SmugMug?

Re: Canon 100-400 lens

Waddizzle — Tue, 15 Oct 2019 21:52:07 GMT

@thirdherd wrote:
No, I do not suspect B&H of anything. I just wondered why the info on my photos identifys the lens as Tamron as opposed to Canon. As stated the lens is marked Canon as was the box and all the paperwork.

I have seen something similar before, except it was a third party lens reporting itself as a Canon lens.

Re: Canon 100-400 lens

wq9nsc — Wed, 16 Oct 2019 12:25:20 GMT

Are you shooting in RAW and converting to JPG? What program are you using? Take a look at your EXIF data to see what lens model it shows, your software is probably not reporting it correctly. I am confident that if you use DPP, it will report the correct lens complete with serial number.

As Ernie stated, B&H is a class act and certainly wouldn't try to misrepresent a product. I have used them for decades without ever having a problem. My only very minor complaint is I need to do a better job of keeping up with the Jewish holiday calendar because I forgot to order several items before their closing for Sukkot. I could get the minor items I ordered at the same price from Amazon but with B&H I don't have to worry about counterfeit or other product issues and it is worth the minor wait.

Rodger

Re: Canon 100-400 lens

RobertTheFat — Wed, 16 Oct 2019 14:33:49 GMT

@thirdherd wrote:
I posted some photos I took with my Canon 100-400 lens my on Smugmug site. I accessed the details of the image later and it's recorded as taken with a Tamron 100-400 lens. The lens is clearly marked Canon so why the descrepency? The camera model is recored correctly so either their software doesn't recognize the lens or I've had the bait & switch pulled on me which I don't think B&H would do. Any explanations?

Are you sure you're looking at the actual EXIF data? What does Canon's own photo editor, Digital Photo Professional, say about the lens? I don't think I'd consider the parameters recorded on Smugmug to be authoritative.

Re: Canon 100-400 lens

ebiggs1 — Wed, 16 Oct 2019 14:43:31 GMT

"...B&H I don't have to worry about counterfeit or other product issues ..."

Or give Adorama a try. Ask for Helen Oster she will take care of you.

Re: Canon 100-400 lens

wq9nsc — Wed, 16 Oct 2019 17:28:04 GMT

Ernie,

Good point about Adorama and I have used them several times recently. I have some Hensel studio flash gear and Adorama keeps far more of their accessories in stock than B&H and I have had great service from Adorama also.

But for big purchases I will stay with B&H because of their deal with a local bank where the equipment price is effectively discounted equal to the sales tax rate IF you use that bank card to pay for the order. But it is imperative to pay the card balance immediately because of the ridiculously high interest rate that allows the bank to absorb the cost, apparently enough people don't pay it off so it is worthwhile for the bank to continue this arrangement. For big L series glass and camera bodies it is a significant savings and well worth the paperwork hassle.

Rodger

Re: Canon 100-400 lens

Edward1064 — Sun, 20 Oct 2019 06:46:08 GMT

This happened to me too on the Smugmug site a while back when I had the original version of this lens, but seems to be corrected now, at least with the few pics I just checked. But this never worried me; I always attributed it to the site, which I am sure is the case. There is NO doubt that my lens (or yours most certainly) is the Canon lens.

The Smugmug people are EXTREMELY responsive to questions, even on weekends in my experience. I suspect that any concerns you have will be alleviated by reaching out to them via email. But wait by your computer for a response!

Re: Canon 100-400 lens

Alucard13 — Sat, 02 Sep 2023 16:44:22 GMT

I agree it would be the website because Canon and Tamron are reputable manufacturers and if the lens looks like the Canon, it is the Canon and not the Tamron. download Canon's Digit Photo Pro 4 and see how it reports the Lens, it's free software for Canon camera owners.

Re: Canon 100-400 lens

ebiggs1 — Sat, 02 Sep 2023 17:18:28 GMT

Year’s old post I doubt the OP is around or interested anymore

Re: Canon 100-400 lens

Alucard13 — Sun, 03 Sep 2023 23:35:27 GMT

your right, I did not even notice the dates.

Thank you