topic Re: Middle of photo not printing in Desktop Inkjet Printers

Middle of photo not printing

teresita — Sat, 13 Mar 2021 18:47:00 GMT

I have a series MG 7100 Pixma printer. All of a sudden when I print my photos, the middle of the photo is blank. The middle third (approx) of the photo is one wide white stripe.

Re: Middle of photo not printing

shadowsports — Sun, 14 Mar 2021 17:07:40 GMT

Greetings,

Just photos or all documents?

Have your performed a nozzle test pattern?

Are you low on any inks?

More information about the behavior and troubleshooting steps you have performed would be helpful.

Re: Middle of photo not printing

teresita — Sun, 14 Mar 2021 17:39:54 GMT

Thank you for your answer. Just my photos are printing incorrectly -- documents are fine. I did do a nozzle test pattern, changed all my ink cartridges and did a deep cleaning. Someone else on the forum said their machine did a Windows update right before their problem with photos started and I had the same thing happen. They did a "system restore" and the problem resolved. I need to know how to do a system restore, if you can help with that. I have Windows 10.

Re: Middle of photo not printing

kimberleys — Mon, 15 Mar 2021 10:50:05 GMT

I'm having the exact same issue!

Both on my Canon Pro 11s and TS8351

Documents are printing fine but photos have sides printed but not the centre

Re: Middle of photo not printing

chriso — Mon, 15 Mar 2021 15:07:58 GMT

I have the same problem on my Canon TS9020 and my MG7700.

Re: Middle of photo not printing

kimberleys — Mon, 15 Mar 2021 15:12:34 GMT

After speaking with canon via Twitter they have advised it’s due to the latest windows update (my computer downloaded it on the 12th) so if you uninstall that specific update it works

Re: Middle of photo not printing

worknhere — Tue, 16 Mar 2021 12:58:09 GMT

Yes you're right!, Windows Update KB5000802 was the culprit. Of course it wasn't so easy to remove cause windows had installed a "Quality Update" over the top of it since it was installed on the 11th and I had to remove that one first to run the uninstaller. Thanks microsoft, I guess I should be thankful that it only printed an empty section on some prints instead of BSODing my pc.

Re: Middle of photo not printing

cousinbrucie1 — Tue, 16 Mar 2021 15:14:04 GMT

Can't thank you enough, Worknhere. Lost 2 days pulling my hair out on this. Windows Update KB.... WAS the culprit. Uninstalled, and all is good on my MX870.

Re: Middle of photo not printing

worknhere — Tue, 16 Mar 2021 16:06:46 GMT

You're welcome cousinbrucie1, I just now was persuaded to try reinstalling KB5000282 again and also installing the KB5001567, which Microsoft says will "FIX" the printer problem. NOPE! , I just wasted 10 minutes of testing it to find it doesn't fix anything, at least on my pc.

Re: Middle of photo not printing

cousinbrucie1 — Tue, 16 Mar 2021 17:14:56 GMT

Thanks again, worknhere. You saved me more time (and more hair)! I will avoid Microsoft's future attempts to install that KB...

Re: Middle of photo not printing

teresita — Tue, 16 Mar 2021 19:26:19 GMT

THANKS everyone. I uninstalled the latest Windows update of March 11 & recovered my ability to print photos.

Re: Middle of photo not printing

Karjun5 — Sat, 20 Mar 2021 17:56:58 GMT

I uninstalled that update and it didn’t help. The center of every printed photo is missing.

Re: Middle of photo not printing

teresita — Sat, 20 Mar 2021 18:07:09 GMT

I actually uninstalled KB4601319 because it was the latest update on my machine. Perhaps that's the one that's giving you trouble as well. Good luck.

Re: Middle of photo not printing

cousinbrucie1 — Sat, 20 Mar 2021 18:32:42 GMT

Are you sure it was KB5000282?

Re: Middle of photo not printing

Maryfrances — Sat, 20 Mar 2021 21:21:56 GMT

My Documents print out well.... I have cleaned nozzles......

Just put new Inks in.......

Re: Middle of photo not printing

worknhere — Sat, 20 Mar 2021 23:02:29 GMT

This was solved pretty quickly by Microsoft. (Resolution: This issue was resolved in the out-of-band update KB5001649. It is a cumulative update, so you do not need to apply any previous update before installing it. You will need to Check for updates to install KB5001649 and might also need to select Download and Install. Even if you have previously uninstalled both KB5001567 and KB5000802, you don't need to reinstall them and even if you have both of them installed KB5001649 will fix the blank sections problem.

Re: Middle of photo not printing

Karjun5 — Tue, 23 Mar 2021 14:01:38 GMT

I was advised to not delete the most current windows security update on 3/15/21, but wait for Windows or Canon to come up with a patch for this issue? Do you think this will happen?

Re: Middle of photo not printing

worknhere — Tue, 23 Mar 2021 14:15:33 GMT

If you read the above statement it says that you don't need to DO anything except allow Windows Updates to install any updates it wants and then test your printer to see if you have any problems.

Re: Middle of photo not printing

Karjun5 — Tue, 23 Mar 2021 14:48:49 GMT

I just downloaded the Windows update KB5001649, it worked! my photos print out correctly now!!!

Thank you!

Re: Middle of photo not printing

worknhere — Tue, 23 Mar 2021 15:26:26 GMT

Yeah, I was glad it worked also, I guess we have to give some praise to Microsoft and especially Sumit the Volunteer Moderator at the Microsoft.com site for looking into the printing problem. After it was reported there Microsoft released the fix next day. Outstanding service from Microsoft? Who knew? LOL.