https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanning-Capability/m-p/335381#M9532 <P>Hi, rob2639!<BR /><BR />So that the Community can help you better, we need to know exactly which operating system is running on your computer and which version. That, and any other details you'd like to give will help the Community better understand your issue!<BR /><BR />If this is a time-sensitive matter, <A href="https://support.usa.canon.com/kb/index?page=home" target="_blank" rel="noopener">click HERE search our knowledge base</A> or find <A href="http://canon.us/SupportCF" target="_blank" rel="noopener">additional support options HERE</A>.<BR /><BR />Thanks and have a great day!</P> Tue, 23 Feb 2021 15:25:34 GMT Danny 2021-02-23T15:25:34Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanning-Capability/m-p/335329#M9531 <P>I havea Canon MX490 printer. I had the quick menu downloaded on my old laptop and had no issue with scanning. I have downloaded the quick menu on my new Dell and the Scan field is blank, not allowing me to scan. Any thoughts?</P> Mon, 22 Feb 2021 21:33:46 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanning-Capability/m-p/335329#M9531 rob2639 2021-02-22T21:33:46Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanning-Capability/m-p/335381#M9532 <P>Hi, rob2639!<BR /><BR />So that the Community can help you better, we need to know exactly which operating system is running on your computer and which version. That, and any other details you'd like to give will help the Community better understand your issue!<BR /><BR />If this is a time-sensitive matter, <A href="https://support.usa.canon.com/kb/index?page=home" target="_blank" rel="noopener">click HERE search our knowledge base</A> or find <A href="http://canon.us/SupportCF" target="_blank" rel="noopener">additional support options HERE</A>.<BR /><BR />Thanks and have a great day!</P> Tue, 23 Feb 2021 15:25:34 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanning-Capability/m-p/335381#M9532 Danny 2021-02-23T15:25:34Z