topic Re: Pixma G6020 No Longer Prints in Black in Desktop Inkjet Printers

Pixma G6020 No Longer Prints in Black

tempeashers — Fri, 19 Feb 2021 16:02:17 GMT

This printer was working great until a couple days ago when the black started to fade, and now it doesn't print black at all. I've tried all the cleaning and deep cleaning steps and nothing works. Please help!

Re: Pixma G6020 No Longer Prints in Black

Patrick — Fri, 19 Feb 2021 20:09:46 GMT

Hi tempeashers,

Performing a system cleaning should resolve this issue. To do this, please follow these steps:

1. Please press the wrench and screwdriver button on your G6020

2. Repeatedly press the right arrow button to select Maintenance and press the OK

3. Press the right arrow button to select Ink Flush and then press the OK button

4. Choose All Colors, Color or BK and press OK

5. Check the displayed message and press OK button

6. Select Yes and then press OK button

7. Select Yes and then press OK button

This procesdure is also covered in the manual:

https://ij.manual.canon/ij/webmanual/Manual/All/G6000%20series/EN/NTR/ntr_h_01.html

Once complete, please attempt to print.

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

Re: Pixma G6020 No Longer Prints in Black

canon4njm — Tue, 29 Jun 2021 00:32:07 GMT

My G6020 printer power key is flashing and the yellow triangle is flashing, too. The screen says "See manual" and will not allow me to press the wrench button. What do I do?

Re: Pixma G6020 No Longer Prints in Black

canon4njm — Tue, 29 Jun 2021 00:41:08 GMT

I figured out how to follow your directions but now I have the message that it "Cannot perform system cleaning try again after refilling the ink tanks." The tank is full--about 1/4" below the dot. Please help! I need to complete a project!

Re: Pixma G6020 No Longer Prints in Black

Patrick — Fri, 13 Aug 2021 20:07:37 GMT

Hi canon4njm,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

Re: Pixma G6020 No Longer Prints in Black

OriginalLFB — Wed, 30 Nov 2022 19:36:31 GMT

Did you get this issue resolved? The same thing has happened to me and I am getting the same error when trying to perform the ink flush

Re: Pixma G6020 No Longer Prints in Black

tempeashers — Mon, 05 Dec 2022 22:05:28 GMT

No, it did not resolve for me. The only way I can print black is to change the paper to High-Resolution paper. This is very disappointing and I will NEVER buy Canon again.

Re: Pixma G6020 No Longer Prints in Black

OriginalLFB — Mon, 05 Dec 2022 23:08:55 GMT

I ran the cleaning function, followed by a deep cleaning, and then the black ink came back. I don't print often, not sure if that's the reason but for now this fix is helping

Re: Pixma G6020 No Longer Prints in Black

dbruno — Wed, 15 Feb 2023 14:06:25 GMT

I am having the same trouble. The only way to get the black to print is to do a deep clean and then it only works for about 2 pages. Is there any way to correct this?

Re: Pixma G6020 No Longer Prints in Black

OriginalLFB — Wed, 15 Feb 2023 14:18:22 GMT

Some sources say to perform an ink flush, for me that didn't work because the printer wouldn't do it - it was just stuck in whatever mode it was in. But try that first. If it won't do the ink flush, move on to a basic cleaning, following by one or two cycles of deep cleaning. Try printing after each step and see what happens. Sometimes it starts working again after a basic clean, sometimes it needs one cycle of deep clean, sometimes two. Hope this works for you!

Re: Pixma G6020 No Longer Prints in Black

dbruno — Wed, 15 Feb 2023 16:03:09 GMT

I can print my pages in photo mode and it works fine. Not as crisp as I would like but it gets me by. I haven't even used up the black ink that came with the printer when I bought it. Please let me know if anyone has found out what the problem is.

Re: Pixma G6020 No Longer Prints in Black

WhooTAZ — Fri, 22 Mar 2024 23:34:05 GMT

Basically, If YOU do not PRINT everyday. You are bound to have this issue of ink drying in the printhead. You will WASTE MOST of your ink trying to correct this issue. Basically a waste of 200+ dollars. Should have bought the EPSON?

Re: Pixma G6020 No Longer Prints in Black

WhooTAZ — Fri, 22 Mar 2024 23:35:31 GMT

U need to print EVERYDAY to prevent this issue and WASTING YOUR INK