topic Re: Selphy CP900 and iOS7 in Desktop Inkjet Printers

Selphy CP900 and iOS7

Shiles — Sat, 28 Sep 2013 17:37:43 GMT

Is the Selphy CP900 compatible with iOS7? Mine is no longer connecting to the internet after installing iOS7 on my iPad.

Re: Selphy CP900 and iOS7

Michael — Mon, 30 Sep 2013 14:44:43 GMT

Hello Shiles.

The CP900 should be able to be used with our Easy PhotoPrint app on iOS 7. Please check to make sure that the printer and iPad are connected to the same Wi-Fi router.

If you continue to have difficulties, please visit the following link below to contact our support group for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: Selphy CP900 and iOS7

Toppy — Fri, 20 Dec 2013 20:14:16 GMT

Since upgrading to ios7, I can no longer ad hoc connect to my SELPHY CP900 and print. The Canon Easy Photoprint software IS NOT UPDATED TO WORK WITH IOS7. Is Canon planning to update to be compatible with ios7?? I specifically purchased this Selphy CP 900 for this Ad Hoc printing feature. This is a portable printer and for me is worthless if I have to find a wireless network to print

Re: Selphy CP900 and iOS7

Ebony — Wed, 15 Jan 2014 21:36:58 GMT

Hello Toppy,

As a result of some specification changes in iOS 7, an ad-hoc connection is not properly established with the SELPHY CP900 when there is no mobile data communication on the iOS device (iPad wi-fi only, iPod), or mobile data is turned off on that iOS device (iPhone and iPad 3G).

Please try the following alternatives, for iPhone and iPad w/3G - Enable mobile data communication on the iOS device.
For iPod and iPad wi-fi only - You will need to connect using Infrastructure Mode. This will require an access point such as a wireless router.

Re: Selphy CP900 and iOS7

Toppy — Fri, 17 Jan 2014 02:21:46 GMT

As I stated in my original post, I purchased the Selphy CP900 specifically for the ad hoc feature. We do Project Life publishing from Cruise Ships and ad hoc allows our group to print in-cabin without using the ship's Very expensive connection.

I think Canon is bailing out on supporting a product that is not worth coming up with a work-around to Canon.

I have hundreds of apps from "little guys" compared to Canon that update to ios7.

I have probably sold at least a dozen Selphy CP900s by bragging on the ad hoc feature. Egg on my face.

By the way, the printer itself is a wonder..I love it.

Re: Selphy CP900 and iOS7

Jbden — Sat, 25 Jan 2014 01:41:46 GMT

Do not turn off cellular data when you turn on the wi fi to connect to the selphy cp900.

My iphone 5 with ios 7.0.4 works fine now using the canon app.

Re: Selphy CP900 and iOS7

Jbden — Sat, 25 Jan 2014 01:43:29 GMT

The aforementioned solution is for use when in ad hoc mode

Re: Selphy CP900 and iOS7

Toppy — Sat, 25 Jan 2014 02:05:37 GMT

AD HOC
No wireless router..No cellular.. AD HOC

Try to think iPhone to Selphy CP900 in a cruise ship cabin..no router, no cellular. No problem prior to ios7.

Please read my original post.

I don't expect Apple to solve this problem. I expect Canon to keep abreast and support us.

Re: Selphy CP900 and iOS7

Jbden — Sat, 25 Jan 2014 03:06:31 GMT

I am using it he selphy in AD HOC mode with an iphone 5with ios 7.0.4 . As stated in my last post KEEP the cellular data turned ON as well as the Wi Fi You will connect with the cannon app AAD HOC! It works even when I don't have a cellular signal! Don't know why but it does.

Re: Selphy CP900 and iOS7

agroves — Sun, 02 Feb 2014 20:03:52 GMT

I'm having the same problem as the people in the other post. I have done exactly as you said and when I go to settings-wifi-(printer) it says "{printer} is Not Connected to the internet. Are you sure you want to use this network?" Its worked in the past, and we can not figure out why it isn't working now. Any ideas? Of course customer service is closed today. On the actual printer, it says "Ad Hoc" in the upper left corner, but none of the bars are lit up.

For some reason the printer is not connecting to wi-fi and I don't know how to make it connect.

Re: Selphy CP900 and iOS7

Jbden — Sun, 02 Feb 2014 21:28:27 GMT

You have to have both wifi and cellular turn on. The selphy will come up in devices instead of in the wifi menu when you are in the setting menu . Choose it. A message will come up saying it it not connected to the internet just click ok. A green check ark will be next to the selphy meaning you are connected. When you now start the cannon app you will get a message about not connected to wifi, just click OK. BECAUSE YOU ARE CONNECTED TO DEVICES I.E. THE SELPHY. Now it will promt you for access to your photo album. Click OK. now you can choose which photo to print and when you press print the selphy will show up as the printer to which the photo will be sent. The interface is clunky with ios 7.04
but it works for me and others at the office where it is used. All have iPhones, 4 and 5 running ios 7.0.4 . Hope this helps. I can attest that it works on every iphone running in the office, all running 7.0.4 . Five phones so far. Just remember any prompts you get just hit OK during setup

Re: Selphy CP900 and iOS7

robertbratu — Wed, 12 Mar 2014 14:39:58 GMT

I have an iPad 3rd gen without 3G, what's the solution for me?

How do you enable mobile data communication?

Re: Selphy CP900 and iOS7

rlturner17 — Fri, 17 Apr 2015 01:59:54 GMT

sorry, this isn't working for me using iOS7 (or 8 for that matter...) I've tried step by step as you suggest on 4 different devices and the Canon app will not recognize the selphy, even though the device is connected to the selphy.

Really disappointed.

Re: Selphy CP900 and iOS7

Jbden — Fri, 17 Apr 2015 22:19:50 GMT

I just upgraded to IOS 8.3 on both my IPhone and IPad and my Selphy CP900 still works fine. You must be doing something wrong. Did you follow the instructions I posted before?

Re: Selphy CP900 and iOS7

rlturner17 — Fri, 17 Apr 2015 22:35:32 GMT

Yeah, tried a couple of times thinking i missed something. Working on it tonight, but need it tomorrow, might have to ull out an older iphone if all else fails.

Re: Selphy CP900 and iOS7

Jbden — Fri, 17 Apr 2015 22:55:59 GMT

Make sure the WEP key is entered correctly and the SSID is the same on the Selphy and in the "devices" in the Wi Fi menu and the iPhone is connected to it. Remember a menu will come up saying the Selphy is not connected to the internet press join anyway. Also you should still have the cellular connection turned on as well as Wi Fi as this is needed for my system to work

Re: Selphy CP900 and iOS7

Toppy — Sat, 18 Apr 2015 00:47:30 GMT

I feel your pain..One shouldn't have to fool an "Ad Hoc" into thinking it is somrthing other.

I think I have fumbled around and gotten my Selphy to work like JBDEN has,( and I really appreciate his efforts to help us) but this product, obviously, isn't important enough to make it easy to use.

The Selphy is a great little printer, but I only use it in rare ad hoc situations, making it a "how did I get this to work" affair.

Re: Selphy CP900 and iOS7

Jbden — Sat, 18 Apr 2015 12:34:52 GMT

The printer is not connected to the Internet is correct since you are connecting directly to the Selphy and not through a network, hence you are not connected to the Internet so press the option to join anyway. Again Ad hoc means the iPhone or iPad is connected directly to the printer and not through a network. You must have both the cellular and WiFi turned on. When choosing the Selphy from the devices list you will also have to enter the WEP Key which is displayed on the Selphy boot screen when you press the OK button. After this is all done you should see a check mark next to the Selphy SSID on the iPhone's WiFi menu screen, that means you are connected directly Ad Hoc to the Selphy, and not through a network. In IOS 7 and greater Apple changed the way "devices" that connect Ad Hoc are handled that is why you have to set it up this way. Now when you start the app you should be able to enter your photo album like before, choose which to print and it will show the Selphy as the printer. When you press "print" the screen on the Selphy will say "busy" and in a few seconds a progress bar will start and the photo printed. I am trying to remember if you need to enter the WEP key in the app also, if it prompts you to then proceed to enter it like you did when in the iPhone's Wi Fi menu. I also found that in IOS 8.3 the Canon app works much better and faster than IOS 7

Re: Selphy CP900 and iOS7

Toppy — Sat, 18 Apr 2015 14:45:53 GMT

Thanks for your help. I've printed your instructions and will keep it handy when I use the Selphy.

Re: Selphy CP900 and iOS7

rlturner17 — Mon, 20 Apr 2015 15:41:14 GMT

Well, got it to print exactly twice. It printed once, then when we tried to print the next photo, the option to print was not active. Went back into setting and had to re'join the selphy device, then went back to print and it printed again. We figured we'd have to do that for every printing, but alas, it enver worked after that.

Fortunately, I brought along my laptop, since I had no confidence in the ad hoc (rightfully so) and would take the photos on iPhone, send them via email to myself, open, save on computer then print directly to the selphy. I also had to sit on the floor in the corner of a banquet hall to do this 😕

I won't count on Selphy in future for projects like this.