No working buttons on Canoscan 9000F Mark 2

fiboux — Thu, 26 Dec 2013 09:35:42 GMT

Greetings CANON forum,

This topic is about the CANOSCAN 9000F Mark2 scanner. I hope the printer category of the forum can be used for that topic.

This scanner is great, but I have a small problem: "the buttons located on the scanner are not working properly".

These are more details:

- All settings have been defined in CANON SCANNER utilities in order to attribute an action to each button

- Each time I press a button, Microsoft Pulisher launches and no other action is undertaken.

PC is Windows 7 family edition X64, all drivers (including the canon driver) up-to-date.

After Christmas morning analysis, I discovered some interesting things:

- Drivers we download from CANON are declared from 1/10/2013 but if we look closer, drivers are from 10/09/2012 V 20.0.0.5. I hope this is normal, I assume that this is the case.

- If I open the Windows printer properties, i definitely see (in properties of the SCANNER) that the action attributed to each button is: "Launch Microsoft Publisher", with no possibility to change to something else.

So my question is:

- It sounds that the actions attributed to buttons have no effect using the CANON tools. Is it a known problem? Is there a workaround so far?

Thank you so much!

Fiboux

Re: No working buttons on Canoscan 9000F Mark 2

Julius — Mon, 30 Dec 2013 20:16:37 GMT

Hi fiboux,

Please visit the following website, click "Software," and download the "My Image Garden" software. This should resolve the issue you are having!

http://www.usa.canon.com/cusa/consumer/products/scanners/film_negative_scanners/canoscan_9000f_mark_ii?selectedName=DriversAndSoftware

Re: No working buttons on Canoscan 9000F Mark 2

verna49 — Wed, 04 Jan 2017 21:55:00 GMT

Thank you!

I had the same issue. After installing "My Image Garden" the buttons are working properly.

topic Re: No working buttons on Canoscan 9000F Mark 2 in Desktop Inkjet Printers

No working buttons on Canoscan 9000F Mark 2

Re: No working buttons on Canoscan 9000F Mark 2

Re: No working buttons on Canoscan 9000F Mark 2