topic Re: How to fix "Failed to acquire information on the driver and software. Check the network con in Desktop Inkjet Printers

How to fix "Failed to acquire information on the driver and software. Check the network connection"

wealthychef — Tue, 02 Feb 2021 10:06:18 GMT

I'm using OS X and have a brand new Pixma E410 which I purchased just now. I live in Thailand. I'm getting the following error when I try to install the drivers. Yes, the printer is plugged in and yes I have an internet connection.

I'm very frustrated. How do I actually get support for this thing

Re: How to fix "Failed to acquire information on the driver and software. Check the network con

Tiffany — Tue, 02 Feb 2021 13:44:16 GMT

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. While the commmunity is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA

Re: How to fix "Failed to acquire information on the driver and software. Check the network con

shadowsports — Tue, 02 Feb 2021 14:10:59 GMT

Greetings,

Be sure you select the correct "OSX" version from the drop down so you get the correct driver version:

Support - PIXMA E410 - Canon Malaysia (my.canon)

Re: How to fix "Failed to acquire information on the driver and software. Check the network con

wealthychef — Tue, 02 Feb 2021 14:32:10 GMT

Well thanks for replying. I figured it what I was doing wrong. I forgot where I was, Thailand, and I was going to the American website and it only offers up the packaged downloader there. If you go to the Thai Canon website example canon Thai website it lets you search out each component and so I was able to install all I needed that way. It worked out..

Re: How to fix "Failed to acquire information on the driver and software. Check the network con

shadowsports — Tue, 02 Feb 2021 16:19:30 GMT

Glad it helped.