Help with Canon MX870

CanonKyle — Fri, 29 Jan 2021 19:16:16 GMT

Great home unit, but just started not putting ink on the paper. Once print is selected, paper feeds, everything says it is printing,,, the paper advances,,, but NOTHING is on the paper.. yes the cartridges are full... any ideas an earlier message did say the Print head was incorect. but I cleared it and still nothing.

Re: Help with Canon MX870

Patrick — Fri, 19 Feb 2021 21:27:42 GMT

Hi CanonKyle,

First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:

CLI-221BK
CLI-221M
CLI-221Y
PGI-220BK
CLI-221C

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

1. Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

2. Open the Paper Output Tray and then open the Output Tray Extension.

3. Press the Paper Feed Switch to select the paper source where you have loaded paper.

4. To print the nozzle check pattern:

4-1. Press the Menu button.

4-2. Select Maintenance, then press the OK button. The Maintenance screen is displayed.

4-3. Select Nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.

4-4. Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.

Please compare your print out with the example below. If yours does not print correctly, please perform cleanings.

Please perform the following steps to perform a Deep Cleaning:

1. Press the MENU button.

2. Select Maintenance then press the OK button.

3. Press <OK> to select Maintenance.

4. Select Deep Cleaning and press OK.

5. Press OK to select Yes.

The Deep cleaning will be performed. After 2 or 3 cleanings, print another test page.

Does the test page print correctly? If not, your PIXMA MX870 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.

topic Help with Canon MX870 in Desktop Inkjet Printers

Help with Canon MX870

Re: Help with Canon MX870