topic Re: Canon Pixma mg2540s Scanner not working in Desktop Inkjet Printers

Canon Pixma mg2540s Scanner not working

bjsteyn — Thu, 28 Jan 2021 13:27:15 GMT

Hi i bought a brand new Pixma printer and the scanner hasn't worked yet i keep getting a 5,156 69 error on IJ Scanning Utility when i click document. I tried updating the drivers multiple times. I have Windows 10 can some please advise i need to scan documents urgently.

Re: Canon Pixma mg2540s Scanner not working

bjsteyn — Fri, 29 Jan 2021 06:55:20 GMT

Bump

Re: Canon Pixma mg2540s Scanner not working

Danny — Fri, 29 Jan 2021 13:11:18 GMT

Hi, bjsteyn!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Re: Canon Pixma mg2540s Scanner not working

bjsteyn — Sun, 31 Jan 2021 11:45:22 GMT

Thank you