topic Ink Not Coming Out - MX*(@ in Desktop Inkjet Printers

Ink Not Coming Out - MX*(@

preswick — Sun, 06 Apr 2014 11:49:38 GMT

I have a MX 892 wireless printer, about 2 years old. The PC told me the yellow caartridge (far right) was low on ink. We printed the rest of the pages and then I replaced the cartridge. It is printing blank pages. I have done a clean and deep clean on the head. The cartridge was a refill from Costco. I have used other refills with no problems. PC now shows cartridge is full. Could the cartridge be bad or have I damaged the head? Thanks.

Re: Ink Not Coming Out - MX*(@

Tiffany — Sun, 06 Apr 2014 12:13:24 GMT

Hi Preswick!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

Re: Ink Not Coming Out - MX*(@

preswick — Sun, 06 Apr 2014 21:09:31 GMT

Windows 7 Home Premium. I am getting no error messages. It sounds like it is printing but the page is blank. I just did the second deep cleaning.

Re: Ink Not Coming Out - MX*(@

Tkyle — Wed, 09 Apr 2014 15:55:36 GMT

Same problem on older MX-700 using Dell PC running windows 7

Cleaned the heads and installed new Staples brand ink cartridges and printer spits out blank pages. No error messages.

Re: Ink Not Coming Out - MX*(@

Ramona — Tue, 22 Apr 2014 18:50:56 GMT

Hi preswick and Tkyle,

Since the print head cleanings and deep cleanings did not resolve the issue, please perform a print head alignment on the printer by following the steps located at the link below applicable to your printer model:

PIXMA MX892 Performing a Print Head Alignment

PIXMA MX700 Performing a Print Head Alignment

If the ink still does not print after performing the print head alignment, the printer will require servicing. Please Contact Us for your servicing options.

Re: Ink Not Coming Out - MX*(@

preswick — Tue, 22 Apr 2014 19:21:54 GMT

I tossed the printer about 2 weeks ago, bought a HP 8600. The printer was good while it lasted, shouldn't have worn out in less than 2 years. .