pixma mg3620 error of paper jam but no paper is jamed

mommab2012 — Mon, 10 May 2021 00:50:42 GMT

Hello, my printer says it has a paper jam but i have cleared all paper and it still says there is a jam. customer support was worthless. i was hoping there was a sensor or something i could clean off. i have blowen out fromt and back with canned air, turned off and back on. unplugged and replugged, tried to clean rollers through the maintenance but it will ot do that because ti thinks paper is jammed.

HELP!

Re: pixma mg3620 error of paper jam but no paper is jamed

ArthurJ — Fri, 04 Jun 2021 15:52:57 GMT

Hello,

I recommend you contact Canon support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.

You will need to have a Canon account when you call. If you have not created account, please click HERE:

topic pixma mg3620 error of paper jam but no paper is jamed in Desktop Inkjet Printers

pixma mg3620 error of paper jam but no paper is jamed

Re: pixma mg3620 error of paper jam but no paper is jamed