topic Re: TR8622 displaying support code 6800 after power outage in Desktop Inkjet Printers

TR8622 displaying support code 6800 after power outage

vero780 — Wed, 05 Apr 2023 23:24:41 GMT

My TR8622 was working and printing fine yesterday. This morning we had a minor power outage and I tried to print this evening and as soon as I turned it on it displayed Support code 6800. I followed the instructions to turn it off, and then unplug it, then turn it back on and it continues to display this code the instruction message. It's not even a year old. Any suggestions? If I have to service it, how do I find a service center in my area? Thank you.

Re: TR8622 displaying support code 6800 after power outage

jrhoffman75 — Wed, 05 Apr 2023 23:41:43 GMT

One other thing to try - unplug from outlet and cycle the power button a few times. It sometimes works by draining stored charge.

If that doesn't work (printer damaged by power surge) it may not be cost effective to repair it.

Re: TR8622 displaying support code 6800 after power outage

TSS — Wed, 12 Aug 2026 13:23:23 GMT

Thank you, The problem is support code 6831 message no storm issues

Re: TR8622 displaying support code 6800 after power outage

TSS — Wed, 12 Aug 2026 13:26:16 GMT

That was closest to my printer 🖨 TR8622 Canon multiple functions fax printer scanner and copier

Re: TR8622 displaying support code 6800 after power outage

DerrickL — Wed, 12 Aug 2026 13:54:27 GMT

To Tss:

Understanding Support Code 6831 for Canon TR8622

The support code 6831 on the Canon TR8622 printer indicates a problem related to the ink system or printhead. This error can arise from several issues, including:

Common Causes of Error Code 6831

Clogged Printhead: Ink residue can block the printhead, preventing proper ink flow.
Misaligned Printhead: If the printhead is not correctly positioned, it can lead to printing issues.
Incorrect Cartridge Installation: If the ink cartridges are not installed properly, the printer may not recognize them.

Steps to Resolve Error Code 6831

To fix the support code 6831, follow these steps:

Power Off the Printer: Turn off the printer and unplug it from the power source.
Clean the Printhead:
- Remove the printhead and clean it gently to remove any clogs.
- Use a soft, lint-free cloth to wipe the printhead contacts.
Check Cartridge Installation:
- Ensure that the ink cartridges are installed correctly.
- Remove and reinsert the cartridges, making sure they click into place.
Restart the Printer:
- Plug the printer back in and turn it on.
- Check if the error code persists.

Re: TR8622 displaying support code 6800 after power outage

DerrickL — Wed, 12 Aug 2026 13:56:27 GMT

Error code 6800 on a Canon TR8622 typically indicates a problem with reading from or writing to the printer's EEPROM memory, often requiring service or replacement of the logic board.

It appears it may be time for a new printer.