topic Re: MX522 Scan Button Issue in Desktop Inkjet Printers

MX522 Scan Button Issue

astro1217 — Mon, 17 Mar 2014 13:47:46 GMT

Hello,

I have a Canon Pixma MX522 Printer/Scanner. I am having some problems with the scan button on the printer. I loaded the software for the printer/scanner, and the scan button worked fine. The next day when I started my computer the scan button would not work so I reloaded the software and it worked once again. Now today when I started up my computer the scan button once again does not work. I shouldn't have to load the software everyday for my MX522. Please let me know how I can fix this permanently.

Re: MX522 Scan Button Issue

Tiffany — Mon, 17 Mar 2014 14:45:17 GMT

Hi Astro1217!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

Re: MX522 Scan Button Issue

astro1217 — Mon, 17 Mar 2014 14:53:33 GMT

The operating system I am using is Windows 7. There are no error messages, just nothing happens. The scanning will work if I initiat it from the software on the computer, but it cannot be initiated from the printers scan button.

Re: MX522 Scan Button Issue

astro1217 — Thu, 20 Mar 2014 13:16:46 GMT

I guess this means Canon doesn't care since they already have my money??? Okay, I guess I will go out and buy an HP. Thanks for nothing...

Re: MX522 Scan Button Issue

Stephen — Thu, 20 Mar 2014 13:30:00 GMT

Hi astro1217!

Welcome to the Canon Forums and thanks for your inquiry! The Forums aren't intended for immediate assistance, however if your question is of an urgent nature, please feel free to CONTACT US directly, either by phone during business hours, or email 24 hours a day!

Re: MX522 Scan Button Issue

astro1217 — Thu, 20 Mar 2014 18:17:29 GMT

I wasn't looking for immediate assistance, but at the same time I don't have time to wait on hold for 30+ minutes. I think expecting some sort of response within 3 days is not asking too much. Obviously expecting the company who made the printer to know how their printer works is asking too much, at least it is for Canon. Thank you for swaying me to never buy another Canon product with your extremely unhelpful responses to my issue.

Re: MX522 Scan Button Issue

astro1217 — Tue, 25 Mar 2014 11:48:04 GMT

And now a week has past without one helpful response...

Re: MX522 Scan Button Issue

astro1217 — Tue, 25 Mar 2014 18:05:53 GMT

I didn’t want you guys to pull a muscle by actually doing anything so I thought I would let you know that I have fixed the problem. I fixed the problem by...wait...no I will hold onto this information for myself. Once again thanks Canon for showing me the error of my ways by buying a Canon printer. I use to think Okidata had some poor customer support, but you have definitely lowered the bar.