https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-TR4720-New-Setup-Won-t-Scan/m-p/595993#M84578 <P>i am replacing my TR4720 with new one. went through the setup process and am able to scan but not print. does not make sense. when i print a window appears and notes 'off line'. how can that be if i can scan?</P> Tue, 19 May 2026 18:56:06 GMT amtrying 2026-05-19T18:56:06Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-TR4720-New-Setup-Won-t-Scan/m-p/595993#M84578 <P>i am replacing my TR4720 with new one. went through the setup process and am able to scan but not print. does not make sense. when i print a window appears and notes 'off line'. how can that be if i can scan?</P> Tue, 19 May 2026 18:56:06 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-TR4720-New-Setup-Won-t-Scan/m-p/595993#M84578 amtrying 2026-05-19T18:56:06Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-TR4720-New-Setup-Won-t-Scan/m-p/596078#M84579 <P>Hey there!</P> <P>Because this is a replacement printer, you'll need to set it up like it's brand new, including the software. From the computer you want to use with the printer, go to&nbsp;<A href="http://ij.start.canon/tr4720" target="_blank">http://ij.start.canon/tr4720</A>&nbsp;and follow the instructions in part B. It will uninstall any existing software and drivers and re-pair the printer for you.&nbsp;</P> <P>If you do this and it still gives you problems, get in touch with support during their normal business hours of 9am to 6pm (ET), weekdays at 1-800-OK-CANON (800-652-2666).&nbsp;</P> Mon, 18 May 2026 13:09:47 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-TR4720-New-Setup-Won-t-Scan/m-p/596078#M84579 Stephen 2026-05-18T13:09:47Z