topic Re: PIXMA TR4725 in Desktop Inkjet Printers

Charged $700 by Candler Support for help with PIXMA TR4725

streaky — Wed, 13 May 2026 18:55:53 GMT

Recently my scanner stopped working so I called Canon for support and they referred me to a company called Cantler Support who eventual got my scanner working but charged me over $700 for doing so. I have checked them out via Google and they are reported having a shady reputation over charging being one of them. Does anyone know anything more about this matter?

Re: PIXMA TR4725

jrhoffman75 — Mon, 11 May 2026 22:45:45 GMT

@streaky wrote:

Recently my scanner stopped working so I called Canon for support and they referred me to a company called Cantler Support who eventual got my scanner working but charged me over $700 for doing so. I have checked them out via Google and they are reported having a shady reputation over charging being one of them. Does anyone know anything more about this matter?

4

I strongly doubt that you were on a legitimate Canon support site.

Can you post the site you were on; not a link but XXX-dot-com.

Re: PIXMA TR4725

streaky — Mon, 11 May 2026 23:32:31 GMT

I think you are right John. They told me the scanner was unserviceable due to viruses. However it was operational when they had finished. However the charged amount was ridicules high and included a three year firewall protection program which on my computer under the firewall listing is nonexistent only Norton etc. If I had known upfront the cost I could have bought a new laptop. Oh well my bad! The website was under Canon on Goggle.

Re: PIXMA TR4725

jrhoffman75 — Mon, 11 May 2026 23:34:40 GMT

Contact your credit card company. They might be able to help you.

Re: PIXMA TR4725

streaky — Tue, 12 May 2026 01:56:44 GMT

thanks John I already had and changed my banking passwords. These people are disguting.

Re: PIXMA TR4725

streaky — Tue, 12 May 2026 13:03:48 GMT

I miss spelled the company's name it should be Candler Support not Cantler Support. Sorry

Re: PIXMA TR4725

jrhoffman75 — Tue, 12 May 2026 13:32:33 GMT

Found this:

https://www.bbb.org/scamtracker/lookupscam/1080509

Re: PIXMA TR4725

streaky — Tue, 12 May 2026 13:46:54 GMT

thanks John I began to complete their form but they wanted Candler Support's zip code which I did not have and I could not proceed without the zip code. thank you for your assistance re this issue. My bank has locked my account and I have changed my passwords on my other accounts

Re: PIXMA TR4725

shadowsports — Tue, 12 May 2026 15:13:12 GMT

Greetings,

You were scammed and ultimately tricked into providing personal financial information to criminals. This wasn't Canon. I suggest you contact your financial institution and report the incident as fraud. If you allowed them access to your PC, you should have it checked by a IT professional to ensure that it has not been compromised. While this situation is unfortunate and we're sorry it happened, it's very important that you confirm the identity people you are entrusting your PC and personal information to.

You were not speaking to Canon support.

Re: PIXMA TR4725

streaky — Tue, 12 May 2026 15:13:33 GMT

Further to the previous note I managed to log the incident with the Better Business Bureau. Thanks for your help.

Re: PIXMA TR4725

streaky — Tue, 12 May 2026 16:01:18 GMT

thanks for the advice Rick, I have reported this to my financial people and my account is locked and a new credit card is on the way to me.