topic Re: PIXMA TR8620 will scan but not print in Desktop Inkjet Printers

PIXMA TR8620 will scan but not print

lsummers — Mon, 04 May 2026 02:06:26 GMT

I'm using an iMac on Sonoma 14.5 and am connected to the printer wirelessly. It's connected to my WiFi.

No problems in 2 years but suddenly, today, when I try to print, the printer is "offline." I can still access the scanning capabilities and everything about the printer appears to be functioning properly. I've tried powering off a few times but can't get it to print. Help would be appreciated!

Re: PIXMA TR8620 will scan but not print

DerrickL — Mon, 04 May 2026 03:22:17 GMT

Remove and Re-add Printer: Go to System Settings > Printers & Scanners, click on your TR8620, and click Remove Printer. Then, click Add Printer, Scanner, or Fax... to re-add it.
Avoid Driver Conflicts: When re-adding, try using the AirPrint driver, as it often works better with Sonoma than older Canon drivers.
Update Drivers: Ensure you have the latest software from Canon.

Re: PIXMA TR8620 will scan but not print

esha141 — Mon, 04 May 2026 20:06:39 GMT

This is a very common issue on Mac OS Sonoma and almost always caused by one of two things — either the printer's IP address changed after a router restart or Mac OS Sonoma updated and reset some printer settings in the background.

Try this fix first — go to System Settings then Printers and Scanners. Delete your Canon printer completely by clicking the minus button. Then click the plus button to add it back fresh. Mac OS will rediscover it on your network and re-establish the connection. This fixes the offline issue in most cases.

If that does not work the IP address has likely changed. On your Canon printer panel go to Settings then LAN Settings then Confirm LAN Settings and note the current IP address. Then on your Mac go to System Settings then Printers and Scanners, click on your printer and check if the address shown matches. If they do not match delete and re-add the printer as above.

The permanent fix to prevent this happening again is to log into your router admin panel and create a DHCP reservation for your Canon printer using its MAC address. This assigns a permanent fixed IP address so the printer never goes offline after router restarts.

The fact that scanning still works confirms this is purely a network communication issue not a hardware problem — your printer is perfectly fine. Full setup and troubleshooting steps at [Link Removed per Community Guidelines] if you need more detailed steps for your specific Canon model.

Re: PIXMA TR8620 will scan but not print

lsummers — Tue, 05 May 2026 02:08:36 GMT

Thank you for all of that information. I only got as far as deleting and attempting to re-add the printer though. In the Add Printer pop-up, my printer appears on the list, but under the "Choose a Driver..." drop down menu, it says, "Software for this printer isn't available from Apple. Contact the printer's manufacturer for the latest software."

I just did a firmware update on the printer but that didn't solve the problem. I can still scan though. Any ideas from here?

Re: PIXMA TR8620 will scan but not print

donaldolsen — Tue, 05 May 2026 06:59:51 GMT

If sacnning works but printing shows it is offline- most likely an issue with the print queue/connection. Remove printer and add it again in you iMac, make sure it is configured to the correct (AirPrint/Bonjour) connection. Reset the print system id necessary (often solves it).

Re: PIXMA TR8620 will scan but not print

lsummers — Tue, 05 May 2026 13:54:03 GMT

I cannot add the printer though. The "Add" button is greyed out, with the message below that says, "Software for this printer isn't available from Apple. Contact the printer's manufacturer for the latest software."

Re: PIXMA TR8620 will scan but not print

Stephen — Wed, 06 May 2026 12:18:25 GMT

Hey there! Try removing and repairing the printer as if it's new. This should help: https://ij.start.canon/TR8620