topic Re: PIXMA MG3620: will not print, no connection in Desktop Inkjet Printers

PIXMA MG3620: will not print, no connection

rvtips — Thu, 19 Mar 2026 20:38:49 GMT

This printer Canon PixmaMG3600 is just over a year old, It has been working very good until today .

I went to print something on my PC it showed up but would not print.

It is not connecting to the printer. I have the install disk so I ran it but still no good.

Then I connected the printer to my PC with the usb cable it is doing the same thing it just does not see the PC?

Re: Canon PixmaMg3600 woun't print

SamanthaW — Thu, 19 Mar 2026 19:03:55 GMT

Hi!

To have a better understanding of your issue, please let everyone know the specific printer model you’re working with along with any other information you think might be helpful for the Community to know. There are a few different options in the MG3600 series so we want to be sure everybody knows the specific one! You can find this on the front of the printer or on top of the printer near the buttons usually. You may need to lift or close the paper tray to see it, typically it'll end in 20, 22, etc...

If this is a time-sensitive matter, please check out your other support options here.

Thanks!

Re: Canon PixmaMg3600 woun't print

DerrickL — Thu, 19 Mar 2026 19:46:31 GMT

I suspect your printer is the MG3620. Does your pc a Windows device, did Windows install any upgrades very recently? An MG3600 series printer will not automatically connect with a USB cable, it has to be reinstalled to work.

Here are the directions for your series of printer which also works with the MG3620

https://support.usa.canon.com/kb/s/article/ART165676

Re: Canon PixmaMg3600 woun't print

rvtips — Thu, 19 Mar 2026 20:34:29 GMT

my printer version 3.3.0.0

Re: PIXMA MG3620: will not print, no connection

DerrickL — Fri, 20 Mar 2026 13:17:21 GMT

The link I posted is a good place to start. I own a 3620 and it works well so I firmly think yours will too

Re: PIXMA MG3620: will not print, no connection

rvtips — Fri, 27 Mar 2026 17:03:53 GMT

The problem was the pc.