topic Re: SELPHY CP900 + Windows 8 support in Desktop Inkjet Printers

SELPHY CP900 + Windows 8 support

darktiger — Wed, 30 Jan 2013 21:13:56 GMT

Windows 8 has been out for a few months now. The Selphy CP900 just came out after Win8. How come there is no Win8 driver support for Selphy CP900 yet? Is there an estimated date this will be available?

Re: SELPHY CP900 + Windows 8 support

Karl1 — Mon, 04 Feb 2013 00:53:35 GMT

Hi darktiger,

Unfortunately, Canon Inc has decided that SELPHY CP series printers will not support Windows 8 (32/64bit).

Because of the development specification required by Microsoft, the CP driver could not support Windows 8. As a result of hardware limitations, WHQL (Windows Hardware Quality Labs) approval conditions determined by Microsoft could not be met, so we were not able to obtain the Microsoft logo certification. As a driver without logo certification does not have a digital signature, it could not support Windows 8 which requires a digital signature when installing the driver.

That being said, you can still use the printer standalone by plugging in a flash drive or memory card into the printer and using the operation panel to print out what you need to print out.

Re: SELPHY CP900 + Windows 8 support

darktiger — Tue, 05 Feb 2013 03:38:33 GMT

Thank you Karl for that information.

So theoretically if we ran Win8 in a mode where it does not require a digital signature, would it work?

Re: SELPHY CP900 + Windows 8 support

Karl1 — Wed, 06 Feb 2013 03:41:05 GMT

You are certainly welcome to try, but I can't make any promises. Canon can only test the printer on signed drivers so we can't say one way or the other whether something unsigned will or will not work. Plus anything driver related has a potential to harm your system, so personally I'd recommend just using the printer standalone or see if you can get Windows 7 for cheap and either dual boot or use Windows 7 on another computer.

Re: SELPHY CP900 + Windows 8 support

phg — Sun, 24 Feb 2013 22:54:24 GMT

Not really???

Are you fooling me? No Windows 8 support for a brand new product?

What now? Very expensive paperweight?

Your proposal using a SD-card: that'sm why I bought a wireless printer...

Can't believe it!

Philipp

Re: SELPHY CP900 + Windows 8 support

KitWalker — Mon, 25 Mar 2013 14:13:13 GMT

What? Is this true? What instead? Dual Boot for an end user??? You kidding me?
What do I tell my customer, who I recommended this one?
If this is true, I will stop recommending Canon-printer to my Customers... and tell the whole Facebook about it.
This is really really bad Mr Canon! I would never in my wildest imagination dream, that CANON would not support a NEW printer released AFTER the actual Windows version, in this case Windows 8. I will contact my distributer and try to return the CP900, and recommend my customer to buy an other, and more reliable brand.

Re: SELPHY CP900 + Windows 8 support

barryegerber — Fri, 10 May 2013 00:55:39 GMT

Well, that's disturbing. Will there be a new Selphy that will work with Windows 8? Will Canon replace the CP900 with the new printer for those who have chosen to use Microsoft's latest operating system? I'm asking for a number of our site visitors who have asked this question.

Barry Gerber

Editorial Director, Bestofmedia USA

bgerber@bestofmedia.com

9696 Culver Blvd. #104

Culver City CA 90232

Tom's IT Pro, Tom's Hardware, Tom's Guide

Re: SELPHY CP900 + Windows 8 support

natienen — Sun, 26 May 2013 06:33:26 GMT

"That being said, you can still use the printer standalone by plugging in a flash drive or memory card into the printer and using the operation panel to print out what you need to print out."

I'm sorry to say, but this response is not what I expect from a company like Canon. I'm very disappointed. I bought this printer for use on location to produce quick results in a professional manner. For this purpose mobile connection between my laptop and the printer is realy a requirement. Playing with changing memory cards in the field is far from professional.

I will return the printer to the store today. Delivering this printer without support for Windows 8 makes it rather useless for me, and probably a lot of others out there.

Really,, really a BAD BAD decision Canon!

Re: SELPHY CP900 + Windows 8 support

natienen — Sun, 26 May 2013 06:46:15 GMT

"Will Canon replace the CP900 with the new printer for those who have chosen to use Microsoft's latest operating system?"

It's not really my choice to use Windows 8, but it comes with the new laptop I bought together with the printer. Unbelieveable that it cannot be used together.

Re: SELPHY CP900 + Windows 8 support

silverthornne — Thu, 30 May 2013 17:51:46 GMT

I've been searching a lot on this topic and found a comment at dpreview.com that states how to get the CP900 working in Windows 8. I haven't tried it yet but will as soon as I get home tonight. For those interested, here's the link (scroll down to the comments):

http://www.dpreview.com/news/2012/07/10/Canon-Selphy-CP900

Re: SELPHY CP900 + Windows 8 support

barryegerber — Thu, 30 May 2013 21:26:13 GMT

The dpreview.com fix worked for me. Thanks. I wonder what the hardware incompatibilities with Windows 8 might be? We'll see if anything pops up, but right now the printer is working perfectly with a variety of images and image programs.

Re: SELPHY CP900 + Windows 8 support

Printify — Sat, 01 Jun 2013 14:29:32 GMT

Would not have bought this printer if I knew it was not Google Cloud Print enabled and did not support windows 8. Linux support seems flacky as well. Sure hope Saturn will take it back and offer an non-cannon alternative.

Re: SELPHY CP900 + Windows 8 support

karindb — Fri, 07 Jun 2013 07:07:23 GMT

I'm sorry to say, but this answer from Canon really makes me furious. Canon doesn't seem to take its customers seriously.

Canon quote: "That being said, you can still use the printer standalone by plugging in a flash drive or memory card into the printer and using the operation panel to print out what you need to print out."

If I'm happy with switching memory cards I wouldn't need a printer with a wireless interface, would I?

I can't understand that Canon really thinks it is acceptable to put a product like this in the market without Windows 8 support. When I returned the printer to the store for this reason the shopowner was really surprised. He didn't believe me at first but had to come to the same conclusion after reading this post.

Bottom line: if this is really the way Canon wants to go, my next professional camera won't be a Canon.

Re: SELPHY CP900 + Windows 8 support

tnorris — Sat, 22 Jun 2013 19:49:25 GMT

While it is completely unconscionable that Canon has no plans to update the driver for Windows 8, I can confirm that the procedure found on dpreview works well. It behaves perfectly, appears as a printer, etc.

Re: SELPHY CP900 + Windows 8 support

amiral17 — Thu, 01 Aug 2013 22:05:14 GMT

I found this, thanks to the one who did it.

here is a way to get this to work with Windows 8.

First, disable driver signing enforcement:
- From the Charms bar, select Settings then Change PC Settings.
- Select General and scroll down to Advanced Startup and click restart now.
- From the menu, select troubleshooting then Advanced Options then windows startup options.
- Restart again and select number 7 Disable driver signature enforcement.
- Your PC will boot up as normal.
- Now Right Click the driver file and select troubleshoot compatibility.
- Go through the procedure and tell it that the driver worked in Windows 7

It should then install and work, there may be an error but it still works. Once you reboot again the driver enforcement is reverted but the printer still works.

Reviewed by a "working user" http://www.dpreview.com/news/2012/07/10/Canon-Selphy-CP900

Re: SELPHY CP900 + Windows 8 support

SteveSFO — Sun, 08 Dec 2013 00:57:52 GMT

I am also disappointed with the response. Although I could use this device on my Mac, I've just transitioned back to Windows. The standalone use is OK but has limited this device so much that I am oferring it for sale along with three boxes of paper/ink kits.

Re: SELPHY CP900 + Windows 8 support

hart — Sun, 29 Dec 2013 17:34:12 GMT

At this point I am extremely dissappointed with this product. I purchased the Selphy CP900 for my 13 year old daughter to print from her iphone which seems like the perfect usage for this printer. Except that it won't print from the iphone running IOS 7. It doesn't appear in "ad hoc" mode or "infrastructure" mode. It also isn't availble to my macbook pro running 10.8.4. Or my Lenovo laptop running Windows 8.1. None of these operating systems are supported by the software and the printer doesn't appear as available in any of the machines. And it doesn't appear as available to our machine running Windows 7.

If the only option is to print from a memory card then I'm returning the machine. If my daughter has to copy her pictures to a computer then to a memory card what is the point of having this portable printer?

Re: SELPHY CP900 + Windows 8 support

KitWalker — Mon, 30 Dec 2013 09:12:36 GMT

Hello hart!

Using the Selphy CP900 as a “normal” WiFi printer from Windows 8, using the latest Windows 7 driver does work. All you have to do is to install it, using “Advanced startup” to disable driver signing enforcement. It also works with Windows 8.1, but for how long, with future versions, no one can tell.

Read the reply provided by user amiral17 and also described here:

http://www.dpreview.com/news/2012/07/10/Canon-Selphy-CP900

I agree that this is very bad handled by Canon. I have been working with IT for 47 years now, and I do make sure, that none of my customers, family, friends and all others I can affect, never, ever, by any Canon-product any more! Pure support is the reason

Re: SELPHY CP900 + Windows 8 support

boontrop — Sun, 19 Jan 2014 19:10:34 GMT

So Canon how about finally getting the drivers ready? You let us pay a lot of money for a product that barely gets suport! Why the h3ll would i even want any more Canon products if I know that you won't support newer OS versions?

Re: SELPHY CP900 + Windows 8 support

thomasogden — Sat, 08 Feb 2014 02:09:51 GMT

Well this will be the last Cannon product which I buy.

Went to Best Buy for Christmas present for wife and bought this printer and camera and laptop with Windows 8.

I asked for the simplest camera printer combo for my wife to use, and they sold me this one.

What a waste of my hard earned money.

Nikon or Fuji from now on.